Customer Stories Archives - AIR SUPPORT https://air-support.aero/category/customers/ Trusted by airlines and aircraft operators since 1989 Mon, 06 Jul 2026 08:40:28 +0000 en-US hourly 1 https://i0.wp.com/air-support.aero/wp-content/uploads/2025/11/cropped-AIR-SUPPORT-Site-Icon-neg.png?fit=32%2C32&ssl=1 Customer Stories Archives - AIR SUPPORT https://air-support.aero/category/customers/ 32 32 254449317 MJets Air https://air-support.aero/customers/mjets-air/ Wed, 03 Jun 2026 09:54:51 +0000 https://air-support.aero/?p=7900 The post MJets Air appeared first on AIR SUPPORT.

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MJETS Air logo in blue and green over a cloudy sky background, featuring a stylized aircraft beneath the company name.

How MJets Air Uses PPS Flight Planning® to Support Daily Operations

MJets Air recently renewed its partnership with AIR SUPPORT®, continuing a strong collaboration built on reliability, efficiency, and long-term operational value.

Read the press release on PDF here

In this article, we take a closer look at how that partnership supports MJets Air’s daily flight operations.

Supporting Daily Operations with Better Visibility

For MJets Air, PPS Flight Planning® plays a central role in daily operations, supporting planning processes and improving overall operational awareness.

The platform helps enhance planning efficiency and accuracy in flight preparation, while reducing manual workload across operational teams. This enables both crews and operations staff to work with more consistent and reliable information when making time-sensitive decisions.

“AIR SUPPORT supports our daily operations by improving planning efficiency, giving our team better situational awareness, and helping ensure greater accuracy in flight preparation,” explains Paveen Nair, Head of Operations Control Center at MJets Air.

Reducing Complexity and Supporting Faster Decisions

Beyond improving visibility, PPS Flight Planning has helped MJets Air simplify a range of operational processes.

Key capabilities such as flight planning, route optimization, and operational visibility support the team in reducing workload and improving decision-making, particularly during dynamic operational situations.

“The most valuable capabilities are those that help us plan more accurately and operate more efficiently,” says Paveen Nair. “Our team values tools that reduce complexity, save time, and support better decisionmaking during both routine and time-sensitive operations.”

MJets Air operations team coordinating flight planning and scheduling from a modern control office with live route and weather displays.

Reliable Software Supported by Responsive Assistance

In addition to system functionality, MJets Air highlights the importance of responsive support in maintaining smooth operations.

When operational challenges arise, timely assistance helps ensure continuity and minimizes disruption to flight operations.

“When we needed quick support related to an operational issue, AIR SUPPORT responded promptly and helped us resolve the matter efficiently, and this minimized disruption and allowed us to continue operations smoothly,” says Paveen Nair. “That combination of reliable software and accessible support has had a clear positive impact on our operation.”

From Planning Tool to Operational Backbone

Since its initial implementation, MJets Air’s use of PPS Flight Planning has evolved significantly.

What began as a focused planning tool has gradually become an integrated part of the airline’s broader operational workflow, used consistently across daily activities.

“As our familiarity with the platform grew, so did the value we were able to extract from it,” Paveen Nair adds.

A Trusted Operational Partner

For MJets Air, the value of PPS Flight Planning extends beyond features and functionality. The combination of reliable software and responsive support has made AIR SUPPORT a trusted long-term partner in their operations.

“AIR SUPPORT is a trusted partner because they consistently deliver both dependable solutions and professional support. In our environment, trust is built on responsiveness, reliability, and the ability to support operational needs without unnecessary complexity. AIR SUPPORT has demonstrated those qualities, which is why we see them as a valued long-term partner,” says Paveen Nair.

About MJets Air

MJets Air is a Malaysia-based air cargo operator and a flagship entity within the MMAG Aviation Consortium (MAC), operating from Kuala Lumpur International Airport. The company provides a range of air freight and logistics services supported by its dedicated aircraft fleet and aviation infrastructure.

MJets Air holds an AOC issued by the Civil Aviation Authority of Malaysia (CAAM), along with additional operational licenses from the Malaysian Aviation Commission (MAVCOM), enabling a broad scope of aviation and cargo operations.

With a focus on efficiency, reliability, and service quality, MJets Air plays an active role in regional logistics and serves as a strategic gateway for air cargo distribution across ASEAN.

MJets Air Renews Long-Term Partnership with AIR SUPPORT® for PPS Flight Planning®

Billund, Denmark / Sepang, Selangor, Malaysia- May, 2026: MJets Air has renewed its agreement with AIR SUPPORT for PPS Flight Planning, extending a successful long-term collaboration.

The renewal reflects the continued value PPS Flight Planning brings to MJets Air’s operations, supporting efficiency, reliability, and confident decision-making across its Operations Control Center.

Read the full Press Release as PDF here
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]]> 7900 BeOnd https://air-support.aero/customers/beond/ Thu, 30 Oct 2025 09:00:00 +0000 https://air-support.aero/?p=6369 The post BeOnd appeared first on AIR SUPPORT.

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BeOnd aircraft flying above turquoise tropical islands and coral reefs, with scattered clouds over clear blue ocean.

BeOnd: Scaling a Premium Airline with In-House Operational Control

How do you scale from startup to multi-station international airline, while operating at the edge of aircraft performance and fuel optimization?

In the latest issue of Aircraft IT Operations, beOnd shares its journey from launch to growth, and how bringing its Operations Control Center (OCC) in-house became a turning point.

“PPS and its support team are a great partner for BeOnd. They are very responsive, keep improving and are very reliable. In fact, I can honestly say that PPS has been and remains critical to our success.” – Zain Eejaz, Manager of Flight Operations Technical & Planning

BeOnd Airplane flying above the clouds with the sun setting behind the aircraft.

Founded in 2022 and operating under a Maldivian AOC, beOnd positions itself as the world’s first all-business-class leisure airline. With an Airbus A320-family fleet, seasonal European routes and charter operations, the airline combines lean startup agility with complex operational requirements.

In the case study, Zain Eejaz, Manager Flight Operations Technical & Planning, explains how the airline:

  • Transitioned from an outsourced OCC to full in-house operational control
  • Implemented PPS within weeks during active fleet expansion
  • Operates European routes with CONT 3% and Reduced Contingency Fuel (RCF)
  • Achieved zero diversions across 104 Europe-bound winter flights
  • Uses data-driven decision-making to operate at the absolute performance limit

The article offers practical insights into scaling flight operations, managing contingency fuel with precision, integrating flight planning, CrewBriefing, and flight watch, and selecting technology partners that support growth instead of complexity.

Read the full article in Aircraft IT Operations here
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]]> 6369 Bamboo Airways Chooses PPS Flight Planning https://air-support.aero/customers/bamboo-airways-chooses-pps/ Tue, 07 Oct 2025 08:36:58 +0000 https://air-support.aero/?p=1474 The post Bamboo Airways Chooses PPS Flight Planning appeared first on AIR SUPPORT.

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Bamboo Airways Chooses PPS Flight Planning

Bamboo Airways Chooses PPS Flight Planning from AIR SUPPORT to Reduce Costs and Boost Efficiency


Billund, Denmark / Hanoi, Vietnam – October 2025: Bamboo Airways has chosen PPS Flight Planning from AIR SUPPORT to optimize operations, streamline workflows, and reduce costs as part of the airline’s restructuring and long-term strategy.

The decision was driven by PPS Flight Planning’s competitive pricing, seamless system integrations, and pre-set input options that reduce dispatcher workload and minimize human error. With these advantages, Bamboo Airways gains a flight planning solution perfectly aligned with its fleet size and operational requirements.

“PPS is a cost-effective solution that aligns well with the operational scale of Bamboo Airways. The system integrates seamlessly with essential platforms such as aeronautical charts, flight schedules, and crew rostering, enabling data synchronization and enhancing overall operational efficiency. We believe that the adoption of PPS will continue to contribute positively to Bamboo Airways’ goal of achieving sustainable growth and operational excellence in the next development phase,” says Bamboo Airways.

With PPS Flight Planning, flight documents are now automatically uploaded into the CrewBriefing system, ensuring that pilots can always access the latest version. The system also auto-imports flights directly from the airline’s scheduling system, including crew assignments, significantly streamlining pre-flight preparation.

“We are proud to welcome Bamboo Airways to the PPS Flight Planning community. Their focus on cost efficiency and operational streamlining aligns perfectly with the strengths of PPS Flight Planning. With its broad integration capabilities and intuitive setup, PPS helps reduce dispatchers’ workload and ensures seamless data exchange across systems. We look forward to contributing to Bamboo Airways’ future growth.”

John Tan
Head of Sales, APAC, AIR SUPPORT

About Bamboo Airways
Bamboo Airways is a Vietnamese carrier headquartered in Hanoi. Established in 2017, the airline operates domestic and international flights with a growing fleet, focusing on providing exceptional service quality and operational efficiency.

About AIR SUPPORT
AIR SUPPORT is a global flight planning, crew briefing, and flight tracking software provider for airlines, aviation businesses, and government flight operators worldwide. Known for its flexibility and reliable customer support, AIR SUPPORT’s mission is to deliver flight planning & operational control systems, providing fact-driven optimizations to the benefit of customers and the global environment, hence enabling benefit customers and the global environment, customers to maintain full operational control at all times.

For media inquiries, contact:

AIR SUPPORT Marketing
AIR SUPPORT A/S
marketing@airsupport.dk

 

Download full Press Release as PDF here
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]]> 1474 PPS Flight Planning Has Been Selected by Thai SmartLynx https://air-support.aero/customers/pps-selected-by-thai-smartlynx/ Wed, 24 Sep 2025 12:33:39 +0000 https://air-support.aero/?p=2629 The post PPS Flight Planning Has Been Selected by Thai SmartLynx appeared first on AIR SUPPORT.

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Thai SmartLynx aircraft flying above the clouds at sunset, with the airline logo displayed in the sky and warm light reflecting on the fuselage.

PPS Flight Planning from AIR SUPPORT Has Been Selected by First ACMI Provider in Thailand, Thai SmartLynx.

Billund, Denmark / Bangkok, Thailand – August 2025: PPS Flight Planning has been selected by Thai SmartLynx to enhance operational efficiency and support future growth.

The decision was driven by PPS Flight Planning’s fast implementation, straightforward configuration, and extensive library of generic aircraft performance data. These capabilities allow the airline to begin using the system quickly while ensuring flexibility for evolving operational requirements.

“We are delighted to welcome Thai SmartLynx to our growing community of PPS Flight Planning customers in the Asia region. Due to the flexibility in PPS Flight Planning, ACMI operators can easily implement their clients’ flight operation requirement without any hassle in contacting us to make any change request. Our mission is to provide flexible, reliable, and forward-looking solutions that meet each operator’s unique needs, and we look forward to supporting Thai SmartLynx in achieving its operational goals.”

John Tan
Head of Sales, APAC, AIR SUPPORT

PPS Flight Planning will support Thai SmartLynx across different stages of its operations, from daily dispatch and route planning to feasibility studies for introducing new aircraft types. The system’s versatility ensures it can adapt as Thai SmartLynx expands its network and fleet.

“Several key features of PPS influenced our decision to choose it over other providers. Its short lead time for setup allowed us to go live quickly, and the availability of a wide range of selectable generic aircraft performance data was highly valuable. Additionally, as ACMI provider, the flexibility in configuring flight plan formats provided the adaptability we needed to suit our clients’ operational preferences,” says Kampanat Suttisawat from Thai SmartLynx’s OCC.

About Thai SmartLynx
Thai SmartLynx specialises in ACMI and charter services, providing flexible and cost-effective solutions tailored to the evolving needs of airlines. A partner of Avia Solutions Group, the world’s largest ACMI provider, Thai SmarLynx focuses on delivering high-quality, scalable leasing options while supporting local and regional airlines in navigating fluctuating market demands. By offering innovative and reliable services, Thai SmartLynx plays a vital role in strengthening the aviation sector in Thailand and globally, contributing to the industry’s long-term success.

About AIR SUPPORT
AIR SUPPORT is a global flight planning, crew briefing, and flight tracking software provider for airlines, aviation businesses, and government flight operators worldwide. Known for its flexibility and reliable customer support, AIR SUPPORT’s mission is to deliver flight planning & operational control systems, providing fact-driven optimizations to the benefit of customers and the global environment, hence enabling benefit customers and the global environment, customers to maintain full operational control at all times.

For media inquiries, contact:

AIR SUPPORT Marketing
AIR SUPPORT A/S
marketing@airsupport.dk

Download full Press Release as PDF here
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]]> 2629 Wise Trip Management Enhances Operational Efficiency https://air-support.aero/customers/wise-enhances-operational-efficiency/ Tue, 20 May 2025 12:43:00 +0000 https://air-support.aero/?p=4095 The post Wise Trip Management Enhances Operational Efficiency appeared first on AIR SUPPORT.

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Press Release

Banner displaying WISE Trip Management and PPS Flight Planning logos, developed by AIR SUPPORT A/S, set above a stylised global city skyline.
Click here to Download a 1 Page Printerfriendly Press Release

Wise Trip Management Enhances Operational Efficiency with AIR SUPPORT’s PPS Flight Planning

“The PPS Flight Planning System has positively streamlined our flight planning process. Creating and adjusting routes is incredibly user-friendly, thanks to the intuitive interface and side-by-side map view.

Plus, the 24/7 support ensures we’re never left without assistance should the need arise. PPS has become an invaluable tool for our operations at Wise Trip Management.”

Says PJ Sharpe, Vice President of Business Development, Wise Trip Management

Florida, US – May 2025 – Wise Trip Management, a leading trip planning provider (flight service provider) in the U.S., has significantly improved its operational workflow by implementing the PPS Flight Planning System® from AIR SUPPORT.

Key advantages realized by Wise Trip Management that allow flight operators to significantly reduce fuel consumption and lower CO₂ emissions, while maintaining full compliance with regulatory requirements:

  • Faster route generation and amendments – by saving time, improving fuel efficiency, and reducing the environmental impact
  • Improved situational awareness through an integrated visual interface – enhancing safety and compliance
  • Continuous, round-the-clock aviation expert support from AIR SUPPORT’s aviation industry specialists

Wise Trip Management’s implementation of the PPS Flight Planning Software underlines the system’s value for international dispatch teams seeking reliable, user-friendly planning tools. As AIR SUPPORT continues to grow across the Americas, partnerships like this reflect the company’s ongoing commitment to improving global flight operations.

About Wise Trip Management

Wise Trip Management takes pride in its ability to tailor each trip to its clients’ unique needs and preferences. The commitment to exceptional service doesn’t stop at the flight, either.

They assist their clients with comprehensive flight plans that consider all relevant factors, including fuel calculations, to ensure their aircraft can safely reach its destination and comply with air traffic control requirements to minimize the risk of mid-air collisions.

 Learn more about Wise’s Flight Planning Services: Trip Management
(Click the underlined to visit their website)

About AIR SUPPORT
AIR SUPPORT is a global flight planning, crew briefing, and flight tracking software provider for airlines, aviation businesses, and government flight operators worldwide. Known for its flexibility and reliable customer support, AIR SUPPORT’s mission is to deliver flight planning & operational control systems, providing fact-driven optimizations to the benefit of customers and the global environment, hence enabling customers to maintain full operational control at all times.

 

For media inquiries, contact:
AIR SUPPORT A/S – Marketing Team
marketing@airsupport.dk | www.air-support.aero

Download the full press release as a PDF
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]]> 4095 SolitAir Selects AIR SUPPORT’s Software Solutions https://air-support.aero/customers/solitair-selects-air-support/ Fri, 14 Mar 2025 14:26:00 +0000 https://air-support.aero/?p=3829 The post SolitAir Selects AIR SUPPORT’s Software Solutions appeared first on AIR SUPPORT.

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Press release Webbanner SolitAir AIR SUPPORT's Software Solutions PPS Flight Planning and OpsControl

“We are excited to partner with AIR SUPPORT and integrate their cutting-edge PPS Flight Planning and OpsControl solutions into our operations. This collaboration is a significant step towards enhancing the efficiency, reliability, and scalability of our services as we continue to expand our fleet and global network. With their innovative technology, we are confident that SolitAir will be able to provide even more efficient and cost-effective air cargo solutions to our customers, ensuring seamless operations and superior performance across our key markets in the Global South.”

Hamdi Osman, Founder and CEO at SolitAir
AIR SUPPORT Training Meeting at SolitAir
Download full Press Release as PDF here

SolitAir Selects PPS Flight Planning® and OpsControl® from AIR SUPPORT A/S

Billund, Denmark, March 13, 2025: SolitAir, the UAE’s only dedicated cargo-agnostic airline operating express daily scheduled services between Dubai and high-yield key trade routes across the Global South, has selected AIR SUPPORT‘s PPS Flight Planning® and OpsControl® aircraft tracking software solutions to power its flight operations.

The partnership underscores AIR SUPPORT’s dedication to delivering state-of-the-art flight planning and operational solutions that empower airlines to optimize their performance.

By integrating PPS Flight Planning and OpsControl, SolitAir will benefit from industry-leading technology that enhances operational efficiency, fuel optimization and precise aircraft tracking. The recent launch of PPS X, the 10th generation of AIR SUPPORT’s renowned flight planning system, brings even greater reliability, fuel calculation accuracy and optimized flight routing – key factors in supporting SolitAir’s commitment to seamless logistics and cost-effective operations.

 

“PPS Flight Planning has proven itself as the go-to solution for airlines across the world when efficiency, reliability, quality and accuracy are demanded by the customer. Our cutting-edge solutions will not only support SolitAir in achieving outstanding operational performance and cost savings but also enhance the workflow for their dispatchers. By deploying complex integrated OCC environments tailored to SolitAir’s needs, we are making their operations smoother and more efficient than ever.” says AIR SUPPORT’s VP of Sales, APAC

As AIR SUPPORT expands its footprint in the Asia-Pacific region, the collaboration with FitsAir underscores its dedication to supporting airlines with innovative solutions tailored to their specific needs. The partnership signifies a mutual commitment to driving operational efficiency, safety, and
customer satisfaction in the dynamic aviation landscape.

For more information about AIR SUPPORT and its range of aviation support services, visit www.air-support.aero/pps-flight-planning.

About AIR SUPPORT A/S

Founded in 1989, AIR SUPPORT® is a global provider of flight planning and operational control solutions for commercial and business aviation. Headquartered in Denmark with regional teams in Canada, Singapore, Belgium & France.  Our PPS Flight Planning® and OpsControl® solutions are trusted by over 500 operators across 100+ countries, ensuring safe, efficient, and cost-effective flight operations worldwide.

About SolitAir

Dubai World Central (DWC)-headquartered SolitAir is the UAE’s only dedicated cargo-agnostic airline operating express daily scheduled services between Dubai and high-yield key trade routes across the Global South, catering to the bespoke transportation needs of freight forwarders, integrator airlines, SMEs, and e-commerce businesses. Thanks to its agile, customer-centric, and technologically advanced B2B, middle mile business model, SolitAir ensures the swift, efficient, and reliable airport-to-airport movement of goods and products. As a complementary partner to the global supply chain ecosystem, SolitAir bridges critical connections and delivers tailored speed-to-market solutions.

SolitAir operates a growing fleet of modern narrow-bodied Boeing 737-800 aircraft connecting Dubai World Central (Al Maktoum International Airport) to high-yield Global South markets across the Middle East, Africa, the Sub-Continent, and Central Asia while adhering to stringent global, regional, and local regulations.

With a commitment to reliability, speed, flexibility and efficiency, SolitAir ensures seamless deliveries of Dangerous Goods, Pharmaceuticals, Perishables (including Meat, chicken and fish, and Frozen Goods), Valuable Goods, Vulnerable Goods, Oversized Freight and e-commerce.

SolitAir was founded by Hamdi Osman in 2024, who currently serves as CEO. Hamdi is the former Senior Vice President of FedEx Express Europe, Middle East, Indian Subcontinent, and Africa.

 

For more information about SolitAir, please contact:

Nabil Moufarrej 
Chief Marketing Officer, SolitAir 
Cell: +971 55 988 3784 | E: nmoufarrej@solitairholding.com  

 

 

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]]> 3829 Skyway Airlines Takes Off with PPS Flight Planning https://air-support.aero/customers/skyway-airlines-takes-off-with-pps/ Thu, 08 Aug 2024 13:43:00 +0000 https://air-support.aero/?p=4387 The post Skyway Airlines Takes Off with PPS Flight Planning appeared first on AIR SUPPORT.

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Skyway Airlines take-off with PPS Flight Planning System

“Skyway Airlines Inc. has decided to choose the PPS Flight planning system for our flight operations after careful evaluation of our options. PPS Flight planning is not only easy to use, but it can generate flight plan that provides all the essential information we need for our Flight operation. As an OCC Manager, it is always important for me to make a Flight Plan that pushes each flight to the max operating limit, and PPS’s instant calculation allows me to adjust the data easily.  The overall startup experience with the PPS Flight planning system is really a smooth process, and I highly recommend airlines to consider using PPS.”

Jules Verne M. Fernandez, OCC Manager, Skyway Airlines

New Cargo Startup in the Philippines, Skyway Airlines take-off with PPS Flight Planning System

AIR SUPPORT A/S, a leading provider of flight planning and flight tracking software solutions, is delighted to announce its successful collaboration with Skyway Airlines Inc, which helps them streamline their flight operations with user-friendly and efficient software.

“Skyway Airlines Inc. has decided to choose PPS Flight planning system for our flight operations after careful evaluation on our options. PPS Flight planning is not only easy to use, but it can generate flight plan that provides all the essential information we need for our Flight operation. As an OCC Manager, it is always important for me to make Flight Plan that push each flight to the max operating limit and PPS’s instant calculation allow me to adjust the data easily.  The overall startup experience with PPS Flight planning system is really a smooth process and highly recommend airlines to consider using PPS.”  Explained Jules Verne M. Fernandez, OCC Manager at Skyway Airlines Inc.

“Air Support is very excited to welcome Skyway Airlines to be our customer.  PPS Flight Planning is easy to learn and use by our customers. With the freedom to allow our customer to adjust PPS to fit their Flight Operation Policy, our customer does not need to spend great amount of money on “Change Request”.  In addition, Rules-Based Data Editor which is uniquely available in PPS allow our customer to execute complex flight operation rules that build dynamic flight plan for different scenario operation. That is why a lot of Airline and Cargo operator has beginning to choose PPS for their Flight planning solution.”  Explained John Tan, Sales Manager, Air Support

About Skyways Airlines Inc

Skyway Airlines, based in the Philippines, is a relatively new cargo airline that began operations in 2024. The airline primarily focuses on domestic air cargo services within the Philippines. Its initial operations include key routes from Clark International Airport to Cebu and Davao. The airline operates a Boeing 737-400F freighter, which is specifically designed for cargo operations and offers a capacity of 18 tonnes. This aircraft allows Skyway Airlines to meet the growing demand for air freight services, particularly fueled by the rise in e-commerce in the region.

Skyway Airlines plans to expand its fleet and operations, aiming to become a significant player in the Asia-Pacific region’s domestic and international air cargo markets. The company has also positioned itself to potentially launch international services by early 2025​.

About AIR SUPPORT A/S

AIR SUPPORT provides flight planning and software solutions to 500+ companies worldwide. Our PPS Flight Planning integrates with multiple 3rd party aviation software systems. AIR SUPPORT is a leading provider of aviation software solutions designed to optimize flight operations, enhance safety, and improve efficiency for airlines worldwide. With a focus on innovation and customer satisfaction, AIR SUPPORT continues to set the standard in the industry.

>> Click here to view as a PDF <<

 

“With the freedom to allow our customers to adjust PPS to fit their Flight Operation Policy, our customer does not need to spend a great amount of money on “Change Request”.  In addition, the Rules-Based Data Editor, which is uniquely available in PPS, allows our customers to execute complex flight operation rules that build dynamic flight plans for different scenario operations. That is why a lot of Airline and Cargo operator has beginning to choose PPS for their Flight planning solution.”

John Tan
Sales Manager APAC
More News

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]]> 4387 Signum Aviation https://air-support.aero/customers/signum-aviation/ Sat, 27 Jul 2024 12:23:51 +0000 https://air-support.aero/?p=5605 The post Signum Aviation appeared first on AIR SUPPORT.

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PPS Flight Planning System Customer Success Signum

ABOUT SIGNUM AVIATION

Signum Aviation was founded in 2007 with just one client, and today they are responsible for handling of
more than 20.000 flights per year. Their clients are located in both North America, Europe, Africa, China
and the Middle East. It is a global company that has the capacity to handle all kinds of operators; private,
commercial and military.

The dedicated team of 15 Operations Controllers is available 24-hours a day seven days a week, enabling
immediate response to any aviation situation. Since the business is growing, the Signum Aviation team is
looking to expand, but they are still true to their founding principal of being the best, not the biggest.

PPS Flight Planning System Customer Success signum occ

ENSURING A CUSTOMER-CENTRIC APPROACH: NOT BEING THE BIGGEST, BUT BEING THE BEST

In an industry where global customers have different requirements and demands, Signum Aviation delivers the best possible service on a worldwide level. That means providing 24-hour support – 7 days a week – 365 days a year. Being the best, not the biggest, which is Signum Aviation’s founding principal, means quality over quantity – and no two clients or days are the same. This makes considerable demands on the software they use, which needs to be easy to use and possible to customize. Therefore, Signum Aviation has been using the PPS Flight Planning System (PPS) for several years now: “The manuals provided for PPS are well written and simple to understand”, says Sam Towler, Senior Operations Controller at Signum Aviation.

EASY ROUTE GENERATION – ALSO FOR LONG-RANGE PLANNING

Signum Aviation handles operations for clients worldwide, so the ability to create many different routes in the most optimum way is crucial to their award-winning operations support service. They provide many different types of services for over 90 different aircraft – ranging from Citation Mustang’s to Boeing 777’s. Included in this service offering is flight planning, ground handling setup, fuel arrangement, weight and balance, overflight permits and landing permits, along with many more bespoke client requests.
When working with route generation, Signum Aviation benefits from PPS’ long-range planning capabilities. The system provides three different ways of creating routes:

• Generate auto-route
• FastRouting
• Building your own route

“The ability to have those three options with wind profiles and temperatures – they make a crucial difference in really tight scenarios. The flight planning tools prove crucial when we are planning long flights that push the edge of the aircraft capability. An example of this was when we planned a G650 routing from Nice to Bali, at 15.5 hours this required all the advanced features of PPS to be utilized by the operations team to ensure that we would meet the requirement our client had for a direct flight”, Sam Towler states.

When operating in Europe, Signum Aviation needs its plans to conform to IFPS. Automatic route generations are quick and very accurate – just what they need in terms of economy and performance.

When looking at the parameters for routes, Signum Aviation finds time- and fuel burn as key factors. The PPS Flight Planning System shows route comparisons, which is easy for them to read and use to their advantage.

PPS Flight Planning System Customer Success signum lineup hangar

24/7 SUPPORT IS CRUCIAL IN THE AVIATION INDUSTRY

Fast and efficient support from knowledgeable people is crucial. Sam Towler describes their experience with the Support Team “it is like the person is sitting next to you, because we work closely with them”, and he elaborates: “They’re very approachable and the relationship built up over many years is strong. 24/7 support is crucial in this industry regardless of what sector you work in. We know that when we pick up the phone, there will be someone at the other end who knows exactly who we are, what we require and how to get the issue resolved in the most optimum way”, Sam Towler describes.

Furthermore, Signum Aviation runs the PPS Flight Planning System in a hosted environment. “Running PPS in a hosted environment has shown a significant increase in performance of the software. Subsequently, this gives the operations team more confidence knowing that the flight planning system is robust and resilient, this allows our team to more efficiently deal with the daily workload”, Sam Towler says.

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]]> 5605 TAS – Proper Training of Dispatchers https://air-support.aero/customers/tas-proper-training-of-dispatchers/ Fri, 21 Jun 2024 13:21:00 +0000 https://air-support.aero/?p=4373 The post TAS – Proper Training of Dispatchers appeared first on AIR SUPPORT.

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TAS FAA Dispatch and Flight Operations s Academy

“I think one of the most important aspects of PPS is not only the software but also customer service. The human factor and so far it has been a great asset for the company.”

Luis Guerrero, Owner of TAS

“The PPS Flight Planning software helps us train dispatchers properly…”

Technical Aviation Services Inc (TAS), FAA Dispatch & Flight Operations Academy from Miami, Florida, signs a software agreement with AIR SUPPORT A/S for the PPS Flight Planning System. 

AIR SUPPORT A/S is very pleased that Luis and TAS Inc. have selected PPS Flight Planning for their academy. We hope this collaboration will be very valuable to future airline students in the Americas.

Technical Aviation Services Inc (TAS) is an FAA-approved Part 65 Aircraft Dispatcher – Flight Operations Academy based in Miami, Florida. Since 1982, thousands of dispatch and airline students have chosen this training academy as their aeronautics training center to start their careers in the aviation industry.

Luis Guerrero, Owner of TAS, states: “The PPS system has the reputation of being very simple and easy to use. After using it myself, I find that as a positive statement. From clients and dispatchers in other parts outside of US, we learned about this software. It has been a great decision process, and it will help train those clients in need of the system properly”.

AIR SUPPORT’s flight planning software, PPS, is an intuitive flight planning software that eases up the workload for aviation professionals in the pre-, enroute, and post-flight phases. It simplifies many of the complex assignments for dispatchers and OCC’s and secures precise operation procedures.

PPS is known for its user-friendly interface, robust performance, and seamless integration with other operational systems.

“I think one of the most important aspects of PPS is not only the software but also customer service. The human factor and so far it has been a great asset for the company”, says Luis Guerrero. “As of right now, early in the process of using the software, I have had no malfunctions or problems. It runs smoothly, precise and easy. Once we get into maybe more advanced scenarios, then we will have inputs if any”.

Click here to request a free demo of PPS Flight Planning

Technical Aviation Services Inc.
FAA Dispatch & Flight Operations Academy, Miami, Florida.

Luis Guerrero, Owner

Telephone: (+1) 845 659 9002
Email: dispatcherfaa@tasfly.com
Website: TAS on LinkedIn

AIR SUPPORT A/S
Kevin Horne, Area Manager Americas,

Headquarters: (+1) 800 270 1902
Mobile: (+1) 548 557 3234
Email: sales@airsupport.dk
Website: www.air-support.aero

 

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]]> 4373 Sunlight Air Selects PPS Flight Planning https://air-support.aero/customers/sunlight-air-selects-pps/ Mon, 10 Jun 2024 13:19:00 +0000 https://air-support.aero/?p=4363 The post Sunlight Air Selects PPS Flight Planning appeared first on AIR SUPPORT.

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Press Release Sunlight Air selects AIR SUPPORT's PPS Flight Planning software

“We are thrilled to partner with AIR SUPPORT and implement their PPS Flight Planning software. This collaboration is a significant step towards enhancing our operational capabilities and delivering superior service to our passengers. We are confident that this technology will support our growth and help us achieve new milestones in operational efficiency.”

Roehl A. Brillantes, OCC Manager of Sunlight Air, Philippines

Billund, Denmark – June 4th, 2024 – AIR SUPPORT, a global flight planning software solutions provider, is pleased to announce that Sunlight Air has selected AIR SUPPORT’s PPS Flight Planning software to optimize its flight operations.

“We wanted a dynamic flight planning system like PPS Flight Planning software,” said Roehl A. Brillantes, Manager – Operations Control Center, Sunlight Air, when asked about what specific challenges they are facing in their operation.

Sunlight Air, founded in July 2019, is a prominent ATR operator flying domestic routes in the Philippines. They are committed to delivering exceptional service and operational excellence and have chosen PPS Flight Planning to support their expanding operations. This strategic decision underscores Sunlight Air’s dedication to adopting advanced technology to streamline its processes, enhance flight efficiency, and ensure the highest safety and reliability standards.

Roehl A. Brillantes continues, “We initially learned about the flight planning software from former colleagues who are now working at another airline. Over time, we expect to generate fuel savings and enhance operational efficiency by using PPS Flight Planning software. Choosing PPS Flight Planning was a smooth process.”

Sunlight Air Routes, Philippines

The PPS Flight Planning software is known for its user-friendly interface, robust performance, and seamless integration with other operational systems. The solution is designed to meet the needs of modern aviation operations, providing dispatchers and flight planners with the tools necessary to manage by exception and optimize complex flight planning requirements efficiently.

Roehl A. Brillantes, OCC Manager of Sunlight Air, stated, “We are thrilled to partner with AIR SUPPORT and implement their PPS Flight Planning software. This collaboration is a significant step towards enhancing our operational capabilities and delivering superior service to our passengers. We are confident that this technology will support our growth and help us achieve new milestones in operational efficiency.”

John Tan, Sales Manager of the APAC area at AIR SUPPORT, commented, “We are honored to be chosen by Sunlight Air as their flight planning solution provider. Our PPS Flight Planning software is designed to support Sunlight Air‘s flight operation particularly in the area for short and complex multi-leg Flights. With the use of our Mobile CrewBriefing application is included with each PPS subscription, flight crew are able to get the latest and concise Flight Briefing Package (including the latest weather and NOTAM) which enhances the safety and efficiency of each flight. In addition, PPS meets the demands of today’s aviation industry, and we are committed to supporting Sunlight Air in any of their mission to achieve excellence in flight operations.”

About AIR SUPPORT:

AIR SUPPORT specializes in developing and providing advanced software solutions for the aviation industry, including PPS Flight Planning, CrewBriefing, and OpsControl. With a focus on innovation and customer satisfaction, AIR SUPPORT serves flight operations globally, helping aviation professionals achieve greater efficiency and operational excellence.

About Sunlight Air:

Established in 2019 Sunlight Air is a domestic boutique airline in the Philippines dedicated to delivering exceptional service and seamless travel experiences. With a fleet consisting of ATR regional turboprop the airline connects 7 glorious destinations throughout the Philippines with strategic hubs located at Clark, Manila and Cebu.

For more information about the PPS Flight Planning software visit www.air-support.aero/pps-flight-planning.

 

Download full Press Release as PDF here

“We are honored to be chosen by Sunlight Air as their flight planning solution provider.”

John Tan
Sales Manager, APAC
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