Supporting Trip Support and Service Providers Around the World; One Flight Plan at a Time

When you work behind the scenes in the aviation industry, people don’t always see the complexity of what you do. Flight Service Providers and trip support companies are a good example. They are the invisible link keeping things moving smoothly, often under time pressure and across multiple time zones.

At AIR SUPPORT, we have worked with Trip Support and Service Providers of different sizes for decades, from niche providers to larger trip support companies, and one thing we have learned is that flexibility makes the difference.

Read more about our PPS Flight Planning solution for Trip Support and Service Providers here

Tailored Flight Log Layout

Whether handling a single ad-hoc flight or managing dispatch for a whole fleet, your flight planning system should match how you work. Not the other way around.

That’s why PPS Flight Planning allows flight service providers to tailor the flight log layout to suit individual client needs. As business requirements shift, the layout can be easily updated to reflect current operational demands without the need for complex workarounds or development.

This flexibility helps Trip Support and Service Providers present information in a clear, professional format that aligns with their clients’ expectations and workflows, supporting both consistency and efficiency in day-to-day operations.

Pricing That Works for Every Operation

Some Trip Support and Service Providers prefer flat-rate pricing, while others want pay-per-use. AIR SUPPORT supports both, and even a combination of the two. It all depends on what makes sense for your client base.

Under the pay-per-use arrangement, Trip Support and Service Providers pay a monthly subscription fee combined with a price rate per flight plan. This approach minimizes implementation costs and ensures that running costs align with production levels. Volume discounts are available based on the number of flight plans filed monthly, providing cost advantages as the operation scales.

Alternatively, a flat-rate arrangement is ideal for aircraft operating on a more regular basis. This option offers a predictable cost structure, simplifying financial planning and providing stability for Trip Support and Service Providers serving specific aircraft tails.

For maximum flexibility, operators can also combine the two models, applying each where it best fits. This way, you deliver value-added services while maintaining profitability, without being tied to a one-size-fits-all setup.

Customised Briefings

For many operators, the CrewBriefing tool is the face of your service. That is why AIR SUPPORT offer white-label options, allowing you to include your logo and maintain a consistent experience across your customer touchpoints. It’s a simple tweak, but it adds professionalism and brand cohesion, especially when managing multiple clients.

Free Access to Generic Aircraft Performance Data

Flight planning relies on accurate aircraft data, but building those performance files takes time. To help get started faster, AIR SUPPORT provides free access to an archive of regularly updated generic aircraft performance data. Maintained by aircraft specialists, this resource ensures that Trip Support and Service Providers have access to reliable and up-to-date information when preparing flight plans. Whether onboarding a new customer or managing an unusual request, this saves time and gets you operational faster.

Designed Around Your Workflow

For Trip Support and Service Providers supporting international operators or local charters, reliable flight plans are expected to be delivered, also under pressure. At AIR SUPPORT, we are here to make that task easier with tools that adapt to your needs, not the other way around.

If you’d like to learn more about how PPS Flight Planning and our Trip Support and Service Providers options work, don’t hesitate to reach out to our team below.

Flight Tracking for FSPs

Once flights are underway, FSPs need more than the original flight plan. They need a clear overview of where their aircraft are, whether flights are progressing as expected, and whether there is anything that requires attention.

OpsControl Flight Tracking gives FSPs a dedicated master account for monitoring all registered aircraft in one place, including flights from different sources. This provides a complete overview of the fleet without having to switch between multiple accounts or views.

With automatic flight plan matching, configurable route deviation alerts, integrated weather and NOTAM monitoring, and multiple tracking sources including terrestrial and satellite ADS-B, FSPs can maintain visibility of their flights throughout the operation. OpsControl also integrates directly with PPS Flight Planning, bringing flight planning and flight tracking together in one workflow.

For FSPs managing flights to remote or low-coverage regions, optional satellite ADS-B tracking can further extend coverage. Automated departure and arrival notifications can also help keep flight operators informed throughout the journey.

Connecting You with Trip Support Providers Worldwide

Flight planning is only one part of supporting an operation, especially when flights take you across borders and into unfamiliar destinations. Having access to reliable local service providers can be just as important.

To help pilots, operators, and flight service providers find the support they need, we have created a Business Network for our Trip Support & Service Providers. The network provides a directory of trip support and service providers across five global regions, making it easier to find relevant contacts when planning and operating flights around the world.

The network covers Africa, Asia, Europe, the Middle East, and the Americas, with providers listed by country within each region. The directory is updated quarterly to help keep the information current.

Our Business Network provides a convenient starting point, if you are looking for local support for an upcoming operation or expanding your network of service providers.

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