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	<title>News Archives - AIR SUPPORT</title>
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		<title>2025 Customer Satisfaction Survey</title>
		<link>https://air-support.aero/news/2025-customer-satisfaction-survey/</link>
		
		<dc:creator><![CDATA[Jonas]]></dc:creator>
		<pubDate>Wed, 23 Sep 2026 07:00:00 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=9343</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/news/2025-customer-satisfaction-survey/">2025 Customer Satisfaction Survey</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
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<div class="et_pb_image_0 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/Web_Banner_CSS_2025_1600x600.avif 1600w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1600px, 100vw" type="image/avif" /><img data-recalc-dims="1" fetchpriority="high" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Web_Banner_CSS_2025_1600x600.jpg?resize=1080%2C405&#038;ssl=1" alt="AIR SUPPORT customer satisfaction scale" title="Web_Banner_CSS_2025_1600x600" width="1080" height="405" srcset="https://air-support.aero/wp-content/uploads/Web_Banner_CSS_2025_1600x600.jpg 1600w, https://air-support.aero/wp-content/uploads/Web_Banner_CSS_2025_1600x600-1280x480.jpg 1280w, https://air-support.aero/wp-content/uploads/Web_Banner_CSS_2025_1600x600-980x368.jpg 980w, https://air-support.aero/wp-content/uploads/Web_Banner_CSS_2025_1600x600-480x180.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1600px, 100vw" class="wp-image-9346" /></picture></span></div>

<div class="et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h1>AIR SUPPORT’s Annual Customer Satisfaction Survey: Insights from the Users</h1>
<p>Every year at AIR SUPPORT, we invite our customers to share their thoughts through our Customer Satisfaction Survey. Their feedback helps us understand what is working well, where we can improve, and how we can continue developing solutions and services that support daily flight operations worldwide.</p>
<p>We owe a big thank you to everyone who took the time to participate in the latest Customer Satisfaction Survey. Your feedback is an important part of how we prioritize future improvements across both our software solutions and customer support.</p>
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<div class="et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><p><strong>The Operational Users Have Their Say<br /></strong>This year, we are especially happy to see who the respondents are. Over three quarters of respondents work as Flight Operations Managers, OCC Managers, Dispatchers, or Ground Operations Managers. These are the people who rely on <span><a href="https://air-support.aero/pps-flight-planning/">PPS Flight Planning</a></span> and <span><a href="https://air-support.aero/opscontrol">OpsControl Flight Tracking</a></span> every day to plan, monitor, and manage flight operations. Their feedback provides valuable insight into how our solutions perform in real operational environments and helps ensure that future improvements address the challenges they face.</p>
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<div class="et_pb_image_1 et_pb_image et_animated et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/Screenshot-2024-11-05-144818.webp 1404w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1404px, 100vw" type="image/webp" /><img data-recalc-dims="1" loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Screenshot-2024-11-05-144818.jpg?resize=1080%2C719&#038;ssl=1" alt="Photo of networking at AIR SUPPORT&#039;s User Group event showing a man in a suit and tie smiling and engaging in conversation with other attendees. The background features promotional banners and a lively atmosphere with people interacting." title="Screenshot-2024-11-05-144818" width="1080" height="719" srcset="https://air-support.aero/wp-content/uploads/Screenshot-2024-11-05-144818.jpg 1404w, https://air-support.aero/wp-content/uploads/Screenshot-2024-11-05-144818-1280x852.jpg 1280w, https://air-support.aero/wp-content/uploads/Screenshot-2024-11-05-144818-980x653.jpg 980w, https://air-support.aero/wp-content/uploads/Screenshot-2024-11-05-144818-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1404px, 100vw" class="wp-image-5019" /></picture></span></div>

<div class="et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><p><strong>Years of Trust and Collaboration<br /></strong>The latest survey also highlights the long-term relationships we have built with many of our customers. More than half of the respondents have been using our software for over seven years, with many having trusted our solutions for more than two decades.</p>
<p>We are incredibly grateful for that trust. Working closely with our customers over many years has not only strengthened our partnerships but has also played a key role in shaping the development of our software. Many of the features and improvements introduced over the years have originated from customer dialogue, making these long-term relationships invaluable to both AIR SUPPORT and the operators we serve.</p>
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<div class="et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><p><strong>Ten Years of Consistent Customer Feedback<br /></strong>This year’s survey marks another year in a process that has now been running for a decade. For the past 10 years, we have asked our customers many of the same questions, supplemented each year with questions about topics that are particularly relevant at the time.</p>
<p>Keeping the core questions consistent allows us to track how customer satisfaction develops over time and measure our own performance from year to year. This long-term perspective is valuable when deciding where to focus our efforts, helping us understand how well we are meeting customer expectations, and where there is room for improvement.</p>
<p>So, for us, the survey provides valuable insights that help us decide where to focus our attention next.</p>
<p><span><a href="https://air-support.aero/news/2024-customer-satisfaction-survey/">See the results of last year’s Customer Satisfaction Survey</a></span></p>
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<div class="et_pb_row_1 et_pb_row et_pb_row_nested et_grid_row">
<div class="et_pb_column_1 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough">
<div class="et_pb_circle_counter_0 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_light et_pb_text_align_center container-width-change-notify et_pb_module et_flex_module"><div class="et_pb_circle_counter_inner et_flex_module"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign">%</span></p></div><h6 class="et_pb_module_header">Were satisfied with the support provided by our Support Team</h6></div></div>
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<div class="et_pb_column_2 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough">
<div class="et_pb_circle_counter_1 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_light et_pb_text_align_center container-width-change-notify et_pb_module et_flex_module"><div class="et_pb_circle_counter_inner et_flex_module"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign"></span></p></div><h6 class="et_pb_module_header">Overall Customer Satisfaction (CSAT)</h6></div></div>
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<div class="et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough">
<div class="et_pb_circle_counter_2 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_light et_pb_text_align_center container-width-change-notify et_pb_module et_flex_module"><div class="et_pb_circle_counter_inner et_flex_module"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign"></span></p></div><h6 class="et_pb_module_header">Customer Satisfaction (CSAT) with support response</h6></div></div>
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<div class="et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><p><strong>Continued High Satisfaction with Customer Service<br /></strong>The survey once again shows consistently high satisfaction with the customer service.</p>
<p>Overall, <strong>91% of respondents said they were satisfied with the support provided by our Support Team</strong>. Based on the responses across the satisfaction scale, this resulted in a <strong>Customer Satisfaction (CSAT) score of 90.8</strong>. In other words, the 91% figure shows how many respondents were satisfied, while the CSAT score reflects the overall satisfaction level across all responses.</p>
<p>Satisfaction with support response time also remained high, with a <strong>CSAT score of 90.0</strong>.</p>
<p>For us, these results are about more than numbers. Flight operations never stop, and when customers contact our Support Team, they need timely and knowledgeable assistance. Maintaining a consistently high satisfaction level reflects our commitment to providing reliable support whenever our customers need us.</p>
<p><span><a href="https://air-support.aero/articles/customer-service/">Learn more about AIR SUPPORT’s customer service</a></span> </p>
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<div class="et_pb_image_2 et_pb_image et_animated et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/7P0A9581-scaled-1-scaled.webp 2560w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2560px, 100vw" type="image/webp" /><img data-recalc-dims="1" loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/7P0A9581-scaled-1-scaled.jpg?resize=1080%2C720&#038;ssl=1" alt="Air Support team member speaking with attendees at support booth in front of 24/7 customer support display banners." title="7P0A9581-scaled-1" width="1080" height="720" srcset="https://air-support.aero/wp-content/uploads/7P0A9581-scaled-1-scaled.jpg 2560w, https://air-support.aero/wp-content/uploads/7P0A9581-scaled-1-1280x854.jpg 1280w, https://air-support.aero/wp-content/uploads/7P0A9581-scaled-1-980x653.jpg 980w, https://air-support.aero/wp-content/uploads/7P0A9581-scaled-1-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2560px, 100vw" class="wp-image-5029" /></picture></span></div>

<div class="et_pb_row_2 et_pb_row et_pb_row_nested et_grid_row">
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<div class="et_pb_circle_counter_3 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_light et_pb_text_align_center container-width-change-notify et_pb_module et_flex_module"><div class="et_pb_circle_counter_inner et_flex_module"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign">%</span></p></div><h6 class="et_pb_module_header">Of respondents said they were satisfied with PPS </h6></div></div>
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<div class="et_pb_column_5 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough">
<div class="et_pb_circle_counter_4 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_light et_pb_text_align_center container-width-change-notify et_pb_module et_flex_module"><div class="et_pb_circle_counter_inner et_flex_module"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign"></span></p></div><h6 class="et_pb_module_header">PPS Flight Planning Customer Satisfaction (CSAT)</h6></div></div>
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<div class="et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><p><strong>Strong and Improving Results for PPS Flight Planning<br /></strong>Customer satisfaction with PPS Flight Planning also remains strong and increased slightly from last year. <strong>88.7% of respondents said they were satisfied with the system</strong>, resulting in a <strong>CSAT score of 88.6</strong>.</p>
<p>Here too, the two figures provide slightly different perspectives on the result. The 88.7% represents the respondents who rated themselves as satisfied, while the CSAT score of 88.6 takes the responses across the satisfaction scale into account. The percentage of dissatisfied users also decreased compared to last year's survey, making the overall result a positive indication of continued customer satisfaction with PPS Flight Planning.</p>
<p>We see this as an important confirmation that continuous development makes a difference. Every new feature, performance improvement, and usability enhancement is driven by a desire to help dispatchers and flight operations teams work more efficiently, safely, and confidently.</p>
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<div class="et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><p><strong>Customers Gladly Recommend AIR SUPPORT<br /></strong>Another encouraging result is our <strong>Net Promoter Score (NPS) of 50.4</strong>.</p>
<p>An NPS above 50 is widely regarded as an excellent result in the software industry. More importantly, it shows that many of our customers are willing to recommend PPS Flight Planning and OpsControl Flight Tracking to colleagues and peers. Recommendations are built on trust, and we are proud that so many customers are confident enough to share their positive experiences with others.</p>
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<div class="et_pb_number_counter_0 et_pb_number_counter et_pb_bg_layout_light et_pb_text_align_center et_pb_with_title et_pb_module et_flex_module"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign"></span></p></div><h6 class="title">Net Promotor Score</h6></div>
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<div class="et_pb_image_3 et_pb_image et_animated et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/20260120-7P0A0062-scaled.avif 2560w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2560px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/20260120-7P0A0062-scaled.jpg?resize=1080%2C720&#038;ssl=1" alt="Attendee viewing software dashboard on laptop during training session while following presentation in conference room." title="Attendees at PPS Flight Planning administrator training UGM 2026" width="1080" height="720" srcset="https://air-support.aero/wp-content/uploads/20260120-7P0A0062-scaled.jpg 2560w, https://air-support.aero/wp-content/uploads/20260120-7P0A0062-1280x854.jpg 1280w, https://air-support.aero/wp-content/uploads/20260120-7P0A0062-980x653.jpg 980w, https://air-support.aero/wp-content/uploads/20260120-7P0A0062-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2560px, 100vw" class="wp-image-5064" /></picture></span></div>

<div class="et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><p><strong>Turning Feedback into Improvements<br /></strong>At AIR SUPPORT, customer feedback is much more than an annual survey. It is an essential part of how we develop our software.</p>
<p>Many of the improvements introduced over the years have originated from conversations with customers, feature requests, annual surveys, forums, and the close collaboration between our users, support team, and developers.</p>
<p>This close collaboration helps ensure that our solutions continue to evolve alongside the operational challenges faced by airlines and aircraft operators.</p>
<p>Listening to our customers has always been part of who we are, and it will continue to guide the future development of both PPS Flight Planning and OpsControl Flight Tracking.</p>
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<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/get-support/"><span class="et-pb-parallax-content">Feel free to share feedback with the Support Team</span></a></div>
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</div><p>The post <a href="https://air-support.aero/news/2025-customer-satisfaction-survey/">2025 Customer Satisfaction Survey</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
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		<post-id xmlns="com-wordpress:feed-additions:1">9343</post-id>	</item>
		<item>
		<title>Leon Software</title>
		<link>https://air-support.aero/integrators/leon-software/</link>
		
		<dc:creator><![CDATA[Bodil Vibjerg]]></dc:creator>
		<pubDate>Wed, 22 Apr 2026 09:54:25 +0000</pubDate>
				<category><![CDATA[Integrators]]></category>
		<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=7327</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/integrators/leon-software/">Leon Software</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="et_pb_section_3 et_pb_section et_section_regular et_block_section et_animated">
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<div class="et_pb_text_13 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module et_pb_text_align_center"><div class="et_pb_text_inner"><h1><span style="font-family: Titillium Web, serif;">The Power of Synergy</span></h1>
<h1><span style="font-size: 18px; font-weight: 500;">Seamless Integration with Leon Software &amp; PPS Flight Planning®</span></h1>
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<div class="et_pb_image_5 et_pb_image et_animated et_pb_module et_block_module preset--module--divi-image--default"><a href="https://www.leonsoftware.com/?view=article&#038;id=1163:mastering-the-mission-total-aviation-command-through-leon-software-ops-pps-flight-planning-integration&#038;catid=2" target="_blank"><span class="et_pb_image_wrap"><img data-recalc-dims="1" loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2025/12/AIRSUPPORT-Business-Network-Intergrator-3ebbe8da9a6e3d50f910b854d457ea23.png?resize=250%2C250&#038;ssl=1" alt="Leon Software logo with blue paw print icon beside company name in blue text on a light background." title="Leon Software" width="250" height="250" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/2025/12/AIRSUPPORT-Business-Network-Intergrator-3ebbe8da9a6e3d50f910b854d457ea23.png?w=250&amp;ssl=1 250w, https://i0.wp.com/air-support.aero/wp-content/uploads/2025/12/AIRSUPPORT-Business-Network-Intergrator-3ebbe8da9a6e3d50f910b854d457ea23.png?resize=150%2C150&amp;ssl=1 150w" sizes="(max-width: 250px) 100vw, 250px" class="wp-image-1257" /></span></a></div>

<div class="et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><p><strong>The Partnership:</strong><br />At AIR SUPPORT, our philosophy has always been about providing a 'best-of-breed' ecosystem for our users. We've combined LEON’s powerful scheduling and crew management capabilities with the precision of PPS Flight Planning to create a seamless workflow.</p>
<p><strong>Efficiency and Accuracy:<br /></strong>There’s a lot of data during flight preparation and the flight planning phase. The integration with LEON eliminates the 'manual hurdle' that so often slows down an Ops desk. When a schedule or a tail change is updated in LEON, that data, including passenger counts and cargo, feeds directly into PPS. This means zero double-entry.<strong></strong></p>
</div></div>

<div class="et_pb_testimonial_1 et_pb_testimonial et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_testimonial_inner"><div class="et_pb_testimonial_portrait"><picture><source srcset="https://air-support.aero/wp-content/uploads/2025/12/Peter-our-VP-Partners-Sales-Back-Office.avif 2000w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2000px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" alt="Portrait of Peter Gravesen on a white background." src="https://i0.wp.com/air-support.aero/wp-content/uploads/2025/12/Peter-our-VP-Partners-Sales-Back-Office.jpg?resize=1080%2C1080&#038;ssl=1" width="1080" height="1080" srcset="https://air-support.aero/wp-content/uploads/2025/12/Peter-our-VP-Partners-Sales-Back-Office.jpg 2000w, https://air-support.aero/wp-content/uploads/2025/12/Peter-our-VP-Partners-Sales-Back-Office-1280x1280.jpg 1280w, https://air-support.aero/wp-content/uploads/2025/12/Peter-our-VP-Partners-Sales-Back-Office-980x980.jpg 980w, https://air-support.aero/wp-content/uploads/2025/12/Peter-our-VP-Partners-Sales-Back-Office-480x480.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2000px, 100vw" class="wp-image-1727" /></picture></div><div class="et_pb_testimonial_description et_flex_module"><div class="et_pb_testimonial_description_inner"><div class="et_pb_testimonial_content"><p>"Ultimately, when our software speaks the same language, our customers can focus on what they do best."</p>
</div></div><div class="et_pb_testimonial_author">Peter Gravesen</div><div class="et_pb_testimonial_meta"><span class="et_pb_testimonial_position">VP - Partners and Sales Back Office</span><span class="et_pb_testimonial_separator">, </span><span class="et_pb_testimonial_company">AIR SUPPORT</span></div></div></div></div>
</div>

<div class="et_pb_column_14 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough">
<div class="et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"></div>

<div class="et_pb_video_1 et_pb_video et_pb_module et_flex_module"><div class="et_pb_video_box"><iframe title="PPS Flight Planning Software x Leon Software Interview" width="1080" height="608" data-src="https://www.youtube.com/embed/YdQRuKL44yk?feature=oembed"  allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div>

<div class="et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><ul>
<li>Automated Schedule Export</li>
<li>Crew &amp; Pyload Integration</li>
<li>Bidrectional Data Sync</li>
<li>Real-TimeStatus Updates</li>
<li>Document Centralization</li>
</ul>
</div></div>

<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_3_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--group--divi-button--divi-button--h1c8vfa--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_3 et_pb_button et_pb_bg_layout_dark et_pb_module et_block_module preset--group--divi-button--divi-button--hi917qs--default preset--group--divi-button--divi-button--h1c8vfa--default preset--module--divi-button--default" href="https://www.leonsoftware.com/?view=article&#038;id=1163:mastering-the-mission-total-aviation-command-through-leon-software-ops-pps-flight-planning-integration&#038;catid=2"><span class="et-pb-parallax-content">Click to learn more about our integration with Leon</span></a></div>

<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_4_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_4 et_pb_button et_pb_bg_layout_dark et_pb_module et_block_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/contact/"><span class="et-pb-parallax-content">Contact our sales team for more information</span></a></div>
</div>
</div>

<div class="et_pb_row_9 et_pb_row et_block_row">
<div class="et_pb_column_15 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough">
<div class="et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h2 style="text-align: center;"><strong>More news and updates from our integrators </strong></h2>
</div></div>

<div class="et_pb_post_slider_1 et_pb_post_slider et_pb_bg_layout_dark et_pb_slider et_pb_slider_fullwidth_off et_slider_speed_7000 et_slider_auto et_pb_post_slider_image_top et_pb_slider_with_overlay et_animated et_pb_module et_block_module preset--group--divi-post-slider--divi-button--hi917qs--default"><div class="et_pb_slides"><div class="et_pb_slide et_pb_slide_with_no_image et_pb_post_slide-6998 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/ifs/">IFS</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"><p>EFF Base, e-Reporting, Mass&amp;Balance, Doc library, Cabin Crew, Loadmaster Modules in EFBOne from IFS IFS's EFBOne...</p>
</div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/ifs/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-7327 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_LEON_2026_350x140.jpg?fit=350%2C140&#038;ssl=1" alt="Leon Software logo with blue paw print icon beside company name in blue text on a light background." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/leon-software/">Leon Software</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"><p>The Power of Synergy Seamless Integration with Leon Software &amp; PPS Flight Planning® The Partnership:At AIR SUPPORT,...</p>
</div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/leon-software/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-9373 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Lido-Lufthansa-Systems-scaled.png?fit=2560%2C849&#038;ssl=1" alt="" width="2560" height="849" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/lido/">Lido</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"><p>Explore Lido plates and data solutions   Integrate PPS Flight Planning with Lido from Lufthansa Systems. You can find...</p>
</div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/lido/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-3547 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/PPS-Updates.jpg?fit=350%2C140&#038;ssl=1" alt="Banner with text “UPDATES” over office workspace background featuring multiple monitors displaying software dashboards." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/pps-flight-planning-integrates-with-skybook-efb/">PPS Flight Planning integrates with skybook EFB</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"><p>Operational Continuity with PPS Flight Planning &amp; skybook Bytron Aviation Systems Seamless data flow between PPS...</p>
</div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/pps-flight-planning-integrates-with-skybook-efb/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-3590 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/PPS-Updates.jpg?fit=350%2C140&#038;ssl=1" alt="Banner with text “UPDATES” over office workspace background featuring multiple monitors displaying software dashboards." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/taillog-efb/">TailLog EFB &#8211; Fully Integrated with PPS</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"><p>Fully Integrated with PPS With data efficiency - paperless! The move towards paperless operations continues across the...</p>
</div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/taillog-efb/">Read More</a></div></div></div></div></div></div></div>
</div>
</div>
</div><p>The post <a href="https://air-support.aero/integrators/leon-software/">Leon Software</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></content:encoded>
					
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">7327</post-id>	</item>
		<item>
		<title>New Website</title>
		<link>https://air-support.aero/news/new-website/</link>
		
		<dc:creator><![CDATA[Jonas]]></dc:creator>
		<pubDate>Mon, 20 Apr 2026 05:30:08 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=7194</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/news/new-website/">New Website</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="et_pb_section_6 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_12 et_pb_row et_block_row"><div class="et_pb_column_18 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_image_7 et_pb_image et_pb_module et_block_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/Web_Banner_New_Website_2026_1600x600.avif 1600w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1600px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Web_Banner_New_Website_2026_1600x600.jpg?resize=1080%2C405&#038;ssl=1" alt="AIR SUPPORT new webiste" title="Web_Banner_New_Website_2026_1600x600" width="1080" height="405" srcset="https://air-support.aero/wp-content/uploads/Web_Banner_New_Website_2026_1600x600.jpg 1600w, https://air-support.aero/wp-content/uploads/Web_Banner_New_Website_2026_1600x600-1280x480.jpg 1280w, https://air-support.aero/wp-content/uploads/Web_Banner_New_Website_2026_1600x600-980x368.jpg 980w, https://air-support.aero/wp-content/uploads/Web_Banner_New_Website_2026_1600x600-480x180.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1600px, 100vw" class="wp-image-7197" /></picture></span></div><div class="et_pb_text_20 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h1>Welcome to AIR SUPPORT’s New Website</h1>
<p>We’re excited to introduce our new website. Over time, AIR SUPPORT has continued to grow and so has our digital presence. Until now, information about our solutions has been spread across separate websites for PPS Flight Planning, OpsControl, and AIR SUPPORT. With the launch of our new website, everything is now brought together in one place. The goal is simple: to make it easier to find information, explore our solutions, and understand how everything connects across flight operations.</p>
<p>&nbsp;</p>
<h2>One Platform, All Solutions</h2>
<p>One of the main improvements is the ability to access all AIR SUPPORT solutions from a single platform. The new Software Solutions section provides a complete overview: <span><a href="https://air-support.aero/solutions/">https://air-support.aero/solutions/</a></span></p>
<p><strong>From there, you can easily navigate to dedicated pages for each solution:</strong></p>
<ul>
<li>PPS Flight Planning: <span><a href="https://air-support.aero/pps-flight-planning/">https://air-support.aero/pps-flight-planning/</a></span></li>
<li>OpsControl: <span><a href="https://air-support.aero/opscontrol/">https://air-support.aero/opscontrol/</a></span></li>
</ul>
<p>By bringing everything together, we aim to create a clearer and more consistent experience. Whether you are already working with our software or exploring it for the first time, it should now be easier to understand how our solutions work together to support daily flight operations, from planning to live monitoring and post-flight analysis.</p>
<p>&nbsp;</p>
<h2>An Updated Design with Improved Navigation</h2>
<p>The new website introduces an updated structure and improved navigation while keeping the visual identity you know from AIR SUPPORT. You will still recognize the colours, layout, and overall look, but behind the scenes, the structure has been redesigned. Pages have been reorganized, navigation has been simplified, and content is easier to access across devices. At the same time, all existing content, including product pages, articles, and updates, has been moved to the new platform. This ensures continuity while improving the overall user experience.</p>
<p>&nbsp;</p>
<h2>Access to Support and Company Information</h2>
<p>Another important focus for us is ensuring key information is easy to find. That’s why there are several ways for you to contact us. Below are some of our departments.</p>
<p><strong>If you need technical assistance, you can contact support directly here:</strong><br /><span></span><span><a href="https://air-support.aero/get-support/">https://air-support.aero/get-support/ </a></span></p>
<p><span></span>We have also made it simple to learn more about AIR SUPPORT as a company.</p>
<p><strong>You can find information about our executive board and AIR SUPPORT here:</strong><br /><span><a href="https://air-support.aero/about-us/#executives">https://air-support.aero/about-us/#executives</a></span></p>
<p><strong>And if you are looking for our global presence and regional contact points, you can find them here:</strong><br /><span><a href="https://air-support.aero/contact/#worldwide-presence">https://air-support.aero/contact/#worldwide-presence</a></span></p>
<p>The intention is to make it straightforward to get in touch, find the right contact, or learn more about who we are and how we work.</p>
<p>&nbsp;</p>
<h2>News and Updates in One Place</h2>
<p>All company news, press releases, and product updates are gathered in one place:<span><a href="https://air-support.aero/news-updates/"> https://air-support.aero/news-updates/</a></span></p>
<p>This section replaces the previous distribution of content across multiple sites. Going forward, it will be the central hub for sharing updates about our solutions, customer stories, upcoming events, and other company activities. <span>For regular visitors, this means fewer places to check and a more consistent way to stay informed. </span>If you have news or information that you would like to share with us, please read more here: <span><a href="https://air-support.aero/media-kit/#press">https://air-support.aero/media-kit/#press</a></span></p>
<p>&nbsp;</p>
<h2>Continued Access to the Online Help Center</h2>
<p>While most content has been moved to the new website, our Online Help Center remains on its existing platform: <span><a href="https://airsupport.website/help/">https://airsupport.website/help/</a></span></p>
<p>You can continue to use it as you do today to access documentation, guides, and support materials. There are no changes to how the Help Center works.</p>
<p>&nbsp;</p>
<h2>Stay Updated with the New Website</h2>
<p>The new website will be the primary digital platform for AIR SUPPORT going forward. The previous websites will no longer be updated, which means all new content and updates will be published on this platform. <span>We hope the new structure makes it easier to find what you are looking for and gives a clearer overview of how our solutions support daily flight operations.</span></p>
<p>If you have any questions or feedback, you are always welcome to reach out to us at marketing@airsupport.dk.</p>
</div></div><div class="et_pb_divider_2 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module"><div class="et_pb_divider_internal"></div></div></div></div><div class="et_pb_row_13 et_pb_row et_block_row"><div class="et_pb_column_19 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_divider_3 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module"><div class="et_pb_divider_internal"></div></div><div class="et_pb_text_21 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h5>More News</h5>
</div></div><div class="et_pb_blog_1 et_pb_blog et_pb_bg_layout_light et_pb_posts et_pb_module preset--module--divi-blog--default"><div class="et_pb_ajax_pagination_container"><div class="et_pb_blog_posts et_grid_module"><article class="et_pb_post et_pb_post_id_8364 clearfix et_pb_blog_item_1_0 post-8364 post type-post status-publish format-standard has-post-thumbnail hentry category-articles"><div class="et_pb_image_container"><a href="https://air-support.aero/articles/management-by-exception-in-flight-operations-opscontrol/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_13_MFOF_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Commercial aircraft flying over a desert landscape with an OpsControl alert showing a 30-minute loss of tracking notification." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_13_MFOF_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_13_MFOF_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/articles/management-by-exception-in-flight-operations-opscontrol/">Management by Exception in Flight Operations | OpsControl</a></h2><p class="post-meta"><span class="published">Jun 23, 2026</span> | <span class="entry-categories"><a href="https://air-support.aero/category/articles/" rel="tag">Articles</a></span></p><div class="post-content"><div class="post-content-inner"><p>Management by Exception in Flight Operations: Turning Information into Action Modern flight operations teams have access to more information than ever before. Flight tracking data, weather forecasts, NOTAMs, aircraft performance information, crew status updates,...</p>
</div><a href="https://air-support.aero/articles/management-by-exception-in-flight-operations-opscontrol/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_7127 clearfix et_pb_blog_item_1_1 post-7127 post type-post status-publish format-standard has-post-thumbnail hentry category-articles"><div class="et_pb_image_container"><a href="https://air-support.aero/articles/volcanic-ash-a-potent-and-prickly-threat-to-aviation/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_12_MFOF_350x140.jpg?fit=350%2C140&#038;ssl=1" width="350" height="140" alt="Airplane wing viewed from passenger window beside a towering volcanic ash plume rising dramatically into the sky at sunset above coastline." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_12_MFOF_350x140.jpg?fit=350%2C140&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_12_MFOF_350x140.jpg?fit=350%2C140&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/articles/volcanic-ash-a-potent-and-prickly-threat-to-aviation/">Volcanic Ash: A Potent and Prickly Threat to Aviation</a></h2><p class="post-meta"><span class="published">Apr 28, 2026</span> | <span class="entry-categories"><a href="https://air-support.aero/category/articles/" rel="tag">Articles</a></span></p><div class="post-content"><div class="post-content-inner"><p>Volcanic Ash: A Potent and Prickly Threat to Aviation Volcanoes can appear serene and beautiful, but beneath the surface lies a sleeping giant capable of spewing tons of fine particulate matter and toxic gases into the atmosphere with little warning. While impressive...</p>
</div><a href="https://air-support.aero/articles/volcanic-ash-a-potent-and-prickly-threat-to-aviation/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_2606 clearfix et_pb_blog_item_1_2 post-2606 post type-post status-publish format-standard has-post-thumbnail hentry category-articles"><div class="et_pb_image_container"><a href="https://air-support.aero/articles/continuous-climb-descent/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/01/Faetured_image_MFOF_350x140.jpg?fit=350%2C140&#038;ssl=1" width="350" height="140" alt="Commercial aircraft climbing into a golden sky, illustrating fuel savings, lower emissions, and smoother operations from continuous climb and descent procedures." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/01/Faetured_image_MFOF_350x140.jpg?fit=350%2C140&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/2026/01/Faetured_image_MFOF_350x140.jpg?fit=350%2C140&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/articles/continuous-climb-descent/">Benefits of Continuous Climb/Descent Operations</a></h2><p class="post-meta"><span class="published">Dec 18, 2025</span> | <span class="entry-categories"><a href="https://air-support.aero/category/articles/" rel="tag">Articles</a></span></p><div class="post-content"><div class="post-content-inner"><p>Benefits of Continuous Climb/Descent Operations When most consider how to reduce fuel burn, the cruise phase of flight is often given the most attention. While this makes sense given that the aircraft is cruising for most of the flight’s duration, the climb and...</p>
</div><a href="https://air-support.aero/articles/continuous-climb-descent/" class="more-link">read more</a></div></article></div><div class="pagination clearfix">
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		<title>OpsControl v.3.0</title>
		<link>https://air-support.aero/updates/opscontrol-v-3-0/</link>
		
		<dc:creator><![CDATA[Jonas]]></dc:creator>
		<pubDate>Tue, 24 Mar 2026 07:08:53 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<category><![CDATA[OpsControl]]></category>
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		<guid isPermaLink="false">https://air-support.aero/?p=6450</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/updates/opscontrol-v-3-0/">OpsControl v.3.0</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
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										<content:encoded><![CDATA[<div class="et_pb_section_9 et_pb_section et_section_regular et_flex_section preset--group--divi-section--divi-spacing--hz5ljtx--n949ikidf3">
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<div class="et_pb_image_16 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><a href="https://air-support.aero/updates/opscontrol-v-3-0/#ACARS"><span class="et_pb_image_wrap"><img data-recalc-dims="1" loading="lazy" decoding="async" width="1024" height="362" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Operations-control-centre.jpg?resize=1024%2C362&#038;ssl=1" alt="Operations control room with staff at multiple monitors, large wall display showing flight routes and airspace map in real time." title="Operations-control-centre" class="wp-image-6548" srcset="https://air-support.aero/wp-content/uploads/Operations-control-centre-980x347.jpg 980w, https://air-support.aero/wp-content/uploads/Operations-control-centre-480x170.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw" /></span></a></div>

<div class="et_pb_text_32 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h1>OpsControl 3.0: Strengthening Situational Awareness and Operational Control</h1>
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<div class="et_pb_text_33 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner" data-et-mv-hidden-tabletwide="true"><p>Maintaining full situational awareness is critical for any OCC. Dispatchers must monitor live flights, react quickly to operational changes, and ensure compliance with evolving operational conditions. With OpsControl® 3.0, AIR SUPPORT introduces several new capabilities designed to strengthen real-time monitoring, improve dispatcher workflow, and support more informed operational decisions. The new version builds on OpsControl’s existing global flight tracking and flight watch capabilities, while introducing enhanced tracking sources, improved visualization, smarter notifications, and new operational planning tools.</p>
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<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_13_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_13 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/opscontrol/request-demo/"><span class="et-pb-parallax-content">Book your demo of OpsControl Flight Tracking</span></a></div>

<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_14_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_14 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/solutions-login/" target="_blank"><span class="et-pb-parallax-content">Explore OpsControl 3.0 (for current users)</span></a></div>

<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_15_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_15 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.wistia.com/medias/5mcn4s223n" target="_blank"><span class="et-pb-parallax-content">Watch OpsControl 3.0 video</span></a></div>
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<div class="et_pb_row_27 et_pb_row et_flex_row" id="ACARS">
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<div class="et_pb_image_17 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-ACARS.avif 1080w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" width="1080" height="1080" src="https://i0.wp.com/air-support.aero/wp-content/uploads/OpsControl-3.0-ACARS.jpg?resize=1080%2C1080&#038;ssl=1" alt="ACARS in OpsControl 3.0" title="OpsControl 3.0 - ACARS" class="wp-image-6575" srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-ACARS.jpg 1080w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-ACARS-980x980.jpg 980w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-ACARS-480x480.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></picture></span></div>
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<div class="et_pb_text_34 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h2>Avoid Loss of Tracking with ACARS</h2>
<p>One of the key enhancements in OpsControl 3.0 is support for ACARS-based tracking.</p>
<p>While many operators rely on satellite or terrestrial tracking sources, these signals can occasionally be interrupted or degraded. ACARS data, transmitted directly from the aircraft via the Aircraft Communications Addressing and Reporting System, provides an additional and highly reliable source of flight information.</p>
<p>By integrating ACARS position reports into OpsControl, operators can:</p>
<ul>
<li>Reduce the risk of tracking gaps</li>
<li>Receive position reports directly from the aircraft</li>
<li>Monitor route deviations or diversions in near real time</li>
</ul>
<p>ACARS data can be used alongside other tracking sources or configured as a backup layer, ensuring dispatchers maintain flight visibility even if other sources are temporarily unavailable.<span></span></p>
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<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_16_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_16 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/opscontrol/avoid-loss-of-tracking-with-acars/"><span class="et-pb-parallax-content">Learn more about ACARS tracking</span></a></div>
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<div class="et_pb_row_28 et_pb_row et_flex_row" id="what-if">
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<div class="et_pb_text_35 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h2>Introducing the “What-If” Airport Suitability Check Tool</h2>
<p>OpsControl has traditionally focused on live operational monitoring, but version 3.0 introduces a new planning capability through the What-If tool. The What-If tool allows dispatchers to perform an airport suitability check by analyzing potential routes between a departure airport, destination, and alternate airports. By entering key flight parameters such as departure time, estimated arrival time, and alternate options, dispatchers can analyze operational suitability based on factors such as weather conditions, NOTAMs (optional module), and airport restrictions.</p>
<p>This makes the tool valuable both for dispatch decision-making and automated dispatch workflows, helping operators evaluate operational options before a flight departs or when conditions change.</p>
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<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_17_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_17 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/?page_id=6312"><span class="et-pb-parallax-content">See how the What-If tool works</span></a></div>
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<div class="et_pb_image_18 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><img data-recalc-dims="1" loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/What-if-Did-you-know-animation.gif?resize=500%2C500&#038;ssl=1" alt="What-if tool in OpsControl" title="What if Did you know animation" width="500" height="500" srcset="https://air-support.aero/wp-content/uploads/What-if-Did-you-know-animation.gif 500w" sizes="(max-width: 500px) 100vw, 500px" class="wp-image-6317" /></span></div>
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<div class="et_pb_row_29 et_pb_row et_flex_row" id="NOTAM">
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<div class="et_pb_image_19 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-NOTAM.avif 1080w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" width="1080" height="1080" src="https://i0.wp.com/air-support.aero/wp-content/uploads/OpsControl-3.0-NOTAM.jpg?resize=1080%2C1080&#038;ssl=1" alt="OpsControl 3.0 NOTAM" title="OpsControl 3.0 - NOTAM" class="wp-image-6579" srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-NOTAM.jpg 1080w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-NOTAM-980x980.jpg 980w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-NOTAM-480x480.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></picture></span></div>
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<div class="et_pb_text_36 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h2>Smarter NOTAM Handling with Acknowledgement</h2>
<p><span><a href="https://air-support.aero/notam/">NOTAM management</a></span> is an essential but often repetitive task in the OCC environment.</p>
<p>OpsControl 3.0 introduces a new NOTAM acknowledgement feature that allows dispatchers to confirm that a NOTAM has been reviewed and addressed. Once a dispatcher acknowledges a NOTAM while working on a flight, the acknowledgement can optionally apply to all flights affected by that NOTAM for its entire validity period. This means other dispatchers working later shifts do not need to re-evaluate the same NOTAM if the operational action has already been determined.</p>
<p>Operators can configure this behavior at account level, choosing whether NOTAM acknowledgement should apply only during the dispatcher’s shift or for the entire validity period of the NOTAM.</p>
<p>This feature helps reduce duplicated effort while ensuring that operational decisions remain clearly documented and traceable.</p>
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<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_18_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_18 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/opscontrol/notam-watch/"><span class="et-pb-parallax-content">Discover NOTAM Watch and book a free demo</span></a></div>
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<div class="et_pb_row_30 et_pb_row et_flex_row" id="new-map">
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<div class="et_pb_text_37 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h2>A New Map with Improved Performance and Operational Layers</h2>
<p>OpsControl 3.0 also introduces a completely updated map interface.</p>
<p>The new map improves performance while providing dispatchers with greater flexibility through multiple operational layers. These layers allow users to visualize relevant information such as weather data, NOTAMs, and other operational elements directly within the flight monitoring view.</p>
<p>Combined with the live flight list, the map now provides a clearer operational overview. Flights can be visually highlighted when attention is required, allowing dispatchers to quickly identify potential issues across the fleet. The improved map performance ensures smooth interaction even when monitoring large fleets or multiple operational layers simultaneously.</p>
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<div class="et_pb_image_20 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-Map.avif 1080w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" width="1080" height="1080" src="https://i0.wp.com/air-support.aero/wp-content/uploads/OpsControl-3.0-Map.jpg?resize=1080%2C1080&#038;ssl=1" alt="New Map in OpsControl 3.0" title="OpsControl 3.0 - Map" class="wp-image-6577" srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-Map.jpg 1080w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-Map-980x980.jpg 980w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-Map-480x480.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></picture></span></div>
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<div class="et_pb_image_21 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><img data-recalc-dims="1" loading="lazy" decoding="async" width="1080" height="1080" src="https://i0.wp.com/air-support.aero/wp-content/uploads/OpsControl-3.0-Follow-Fleet.gif?resize=1080%2C1080&#038;ssl=1" alt="Maintaining Fleet Overview with Follow Fleet" title="OpsControl 3.0 - Follow Fleet" class="wp-image-7663" /></span></div>
</div>

<div class="et_pb_column_49 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_ultraWide">
<div class="et_pb_text_38 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h2>Maintaining Fleet Overview with Follow Fleet</h2>
<p>OpsControl also provides a Follow Fleet mode within Flight Watch, supporting a continuous overview of all active aircraft.</p>
<p>When activated, the map automatically adjusts to keep the entire fleet in one view as aircraft move, ensuring that all active flights remain visible without manual interaction.</p>
<p>This is particularly useful when OpsControl is used as a live dashboard, helping dispatchers maintain situational awareness and quickly identify flights that require attention.</p>
</div></div>

<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_19_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_19 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/opscontrol/request-demo/"><span class="et-pb-parallax-content">Book your demo of OpsControl Flight Tracking now</span></a></div>
</div>
</div>

<div class="et_pb_row_32 et_pb_row et_flex_row" id="new-map">
<div class="et_pb_column_50 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_ultraWide">
<div class="et_pb_text_39 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h2><span lang="en-DK">Visualizing Flight Progress with Vertical Profile</span></h2>
<p>This helps provide a clearer understanding of altitude changes and supports identification of deviations that may impact fuel consumption or timing.</p>
<p>OpsControl includes a Vertical Profile view within Flight Watch, providing a live graphical overview of the aircraft’s altitude profile throughout the flight.</p>
<p>The view displays tracking data and flight events in a timeline, with each point representing a recorded position. Dispatchers can hover over points to access details such as time, flight level, and position, while a moving indicator shows the current status of the flight.</p>
</div></div>
</div>

<div class="et_pb_column_51 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_ultraWide">
<div class="et_pb_image_22 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-Vertical-Profile.avif 973w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 973px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" width="973" height="974" src="https://i0.wp.com/air-support.aero/wp-content/uploads/OpsControl-3.0-Vertical-Profile.png?resize=973%2C974&#038;ssl=1" alt="Visualizing Flight Progress with Vertical Profile" title="OpsControl 3.0 - Vertical Profile" class="wp-image-7662" srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-Vertical-Profile.png 973w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-Vertical-Profile-480x480.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 973px, 100vw" /></picture></span></div>
</div>
</div>

<div class="et_pb_row_33 et_pb_row et_flex_row" id="notification">
<div class="et_pb_column_52 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_ultraWide">
<div class="et_pb_image_23 et_pb_image et_pb_module et_flex_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-Notification.avif 1080w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" width="1080" height="1080" src="https://i0.wp.com/air-support.aero/wp-content/uploads/OpsControl-3.0-Notification.jpg?resize=1080%2C1080&#038;ssl=1" alt="Notification center in OpsConttol 3.0" title="OpsControl 3.0 - Notification" class="wp-image-6576" srcset="https://air-support.aero/wp-content/uploads/OpsControl-3.0-Notification.jpg 1080w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-Notification-980x980.jpg 980w, https://air-support.aero/wp-content/uploads/OpsControl-3.0-Notification-480x480.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw" /></picture></span></div>
</div>

<div class="et_pb_column_53 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_12_24_ultraWide">
<div class="et_pb_text_40 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h2>A Centralized Notification Center</h2>
<p>Monitoring multiple flights requires the ability to quickly identify events that require attention.</p>
<p>OpsControl 3.0 introduces a new Notification Center, bringing together alerts, warnings, and informational messages into a single structured interface.</p>
<p>With the new notification center, dispatchers can:</p>
<ul>
<li>View notifications directly within the flight list</li>
<li>Filter notifications by severity (information, warning, or alert)</li>
<li>Search and sort notifications to focus on relevant operational events</li>
</ul>
<p>Flights requiring attention are clearly highlighted both in the flight list and on the map, helping dispatchers prioritize tasks and maintain situational awareness across the operation.</p>
<p>It is also possible to configure how notifications appear in the user interface, choosing whether alerts should appear as pop-ups, dialogs, or within the notification tray.</p>
</div></div>
</div>
</div>

<div class="et_pb_row_34 et_pb_row et_flex_row">
<div class="et_pb_column_54 et_pb_column et-last-child et_grid_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide et_flex_column_24_24_ultraWide">
<div class="et_pb_text_41 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module"><div class="et_pb_text_inner"><h2>Supporting Smarter, Faster Operational Decisions</h2>
<p>Together, the new features in OpsControl 3.0 enhance both situational awareness and operational efficiency within the OCC.</p>
<p>By combining improved tracking reliability, clearer operational visualization, smarter notification management, and new planning tools, dispatch teams gain a stronger foundation for managing daily flight operations.</p>
</div></div>

<div class="et_pb_module et_pb_button_module_wrapper et_pb_button_20_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_20 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/opscontrol/request-demo/"><span class="et-pb-parallax-content">Book your demo of OpsControl Flight Tracking now</span></a></div>
</div>
</div>
</div>

<div class="et_pb_section_10 et_pb_section et_section_regular et_flex_section">
<div class="et_pb_row_35 et_pb_row et_flex_row">
<div class="et_pb_column_55 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_tabletWide et_flex_column_24_24_ultraWide">
<div class="et_pb_blog_3 et_pb_blog et_pb_bg_layout_light et_pb_posts et_pb_module preset--module--divi-blog--default"><div class="et_pb_ajax_pagination_container"><div class="et_pb_blog_posts et_grid_module"><article class="et_pb_post et_pb_post_id_9556 clearfix et_pb_blog_item_3_0 post-9556 post type-post status-publish format-standard has-post-thumbnail hentry category-opscontrol category-updates"><div class="et_pb_image_container"><a href="https://air-support.aero/updates/opscontrol/v-3-5-0/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Orange update banner with blurred office background, featuring the OpsControl logo and the word “UPDATE” in large white text." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/updates/opscontrol/v-3-5-0/">OpsControl v.3.5.0</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"><p>OpsControl version 3.5.0 has been released. This version includes new improvements like: Update of My Aircraft data including new icons The My...</p>
</div><a href="https://air-support.aero/updates/opscontrol/v-3-5-0/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_9488 clearfix et_pb_blog_item_3_1 post-9488 post type-post status-publish format-standard has-post-thumbnail hentry category-opscontrol category-updates"><div class="et_pb_image_container"><a href="https://air-support.aero/updates/opscontrol/v-3-4-0/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Orange update banner with blurred office background, featuring the OpsControl logo and the word “UPDATE” in large white text." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/updates/opscontrol/v-3-4-0/">OpsControl v.3.4.0</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"><p>OpsControl version 3.4.0 has been released. This version includes new improvements like: Cross Account functionality A new feature has been...</p>
</div><a href="https://air-support.aero/updates/opscontrol/v-3-4-0/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_9311 clearfix et_pb_blog_item_3_2 post-9311 post type-post status-publish format-standard has-post-thumbnail hentry category-opscontrol category-updates"><div class="et_pb_image_container"><a href="https://air-support.aero/updates/opscontrol/v-3-3-0/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Orange update banner with blurred office background, featuring the OpsControl logo and the word “UPDATE” in large white text." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/updates/opscontrol/v-3-3-0/">OpsControl v.3.3.0</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"><p>OpsControl version 3.3.0 has been released. This version includes new improvements like: New features in Follow Flight The Follow Flight setting is...</p>
</div><a href="https://air-support.aero/updates/opscontrol/v-3-3-0/" class="more-link">read more</a></div></article></div><div class="pagination clearfix">
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</div><p>The post <a href="https://air-support.aero/updates/opscontrol-v-3-0/">OpsControl v.3.0</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
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		<item>
		<title>Talora</title>
		<link>https://air-support.aero/news/talora/</link>
		
		<dc:creator><![CDATA[Bodil Vibjerg]]></dc:creator>
		<pubDate>Mon, 12 Jan 2026 07:59:00 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=7011</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/news/talora/">Talora</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="et_pb_section_18 et_pb_section et_section_regular et_block_section et_animated"><div class="et_pb_row_48 et_pb_row et_block_row"><div class="et_pb_column_81 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_50 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module et_pb_text_align_center"><div class="et_pb_text_inner"><h1><span style="font-family: Titillium Web, serif;">The Next-Gen EFB Solution</span></h1>
<h1><span style="font-size: 18px; font-weight: 500;">Talora from Dextra Data GmbH</span></h1>
</div></div></div></div></div><div class="et_pb_section_19 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_49 et_pb_row et_block_row"><div class="et_pb_column_82 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_image_31 et_pb_image et_animated et_pb_module et_block_module preset--module--divi-image--default"><a href="https://www.talora.aero/" target="_blank"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/Talora-logo.avif 2499w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2499px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" width="1080" height="332" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Talora-logo.png?resize=1080%2C332&#038;ssl=1" alt="EFB Solution for modern flight operations" title="Talora logo" class="wp-image-7019" srcset="https://air-support.aero/wp-content/uploads/Talora-logo.png 2499w, https://air-support.aero/wp-content/uploads/Talora-logo-1280x394.png 1280w, https://air-support.aero/wp-content/uploads/Talora-logo-980x302.png 980w, https://air-support.aero/wp-content/uploads/Talora-logo-480x148.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2499px, 100vw" /></picture></span></a></div></div><div class="et_pb_column_83 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_51 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"></div><div class="et_pb_text_52 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><ul>
<li>Afvanced Navigation Charts</li>
<li>EFF, E-Documentation &amp; E-Forms</li>
<li>Highly Usable &amp; Configurable</li>
<li>Seamless System Integration</li>
<li>Real.Time Weather Updates</li>
</ul>
</div></div><div class="et_pb_module et_pb_button_module_wrapper et_pb_button_25_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_25 et_pb_button et_pb_bg_layout_dark et_pb_module et_block_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://air-support.aero/contact/"><span class="et-pb-parallax-content">Contact our Sales Team for more information</span></a></div></div></div><div class="et_pb_row_50 et_pb_row et_block_row"><div class="et_pb_column_84 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_53 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h2 style="text-align: center;"><strong>More news and updates from our integrators </strong></h2>
</div></div><div class="et_pb_post_slider_3 et_pb_post_slider et_pb_bg_layout_dark et_pb_slider et_pb_slider_fullwidth_off et_slider_speed_7000 et_slider_auto et_pb_post_slider_image_top et_pb_slider_with_overlay et_animated et_pb_module et_block_module preset--group--divi-post-slider--divi-button--hi917qs--default"><div class="et_pb_slides"><div class="et_pb_slide et_pb_post_slide-9343 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_CSS_2025_700x280.jpg?fit=700%2C280&#038;ssl=1" alt="AIR SUPPORT customer satisfaction scale" width="700" height="280" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/news/2025-customer-satisfaction-survey/">2025 Customer Satisfaction Survey</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/news/2025-customer-satisfaction-survey/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-7327 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_LEON_2026_350x140.jpg?fit=350%2C140&#038;ssl=1" alt="Leon Software logo with blue paw print icon beside company name in blue text on a light background." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/leon-software/">Leon Software</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/leon-software/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-7194 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_New_Website_2026_700x280.jpg?fit=700%2C280&#038;ssl=1" alt="" width="700" height="280" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/news/new-website/">New Website</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/news/new-website/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-6450 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_OpsControl-3-0_2026_350x140.jpg?fit=350%2C140&#038;ssl=1" alt="OpsControl 3.0 update banner over aviation weather map with fronts, contours, and interface icons highlighting new system release." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/updates/opscontrol-v-3-0/">OpsControl v.3.0</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/updates/opscontrol-v-3-0/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-7011 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_Talora_2026_350x140.jpg?fit=350%2C140&#038;ssl=1" alt="Talora logo in dark grey text with a geometric paper-plane icon in purple, lilac, teal and light blue on a white background." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/news/talora/">Talora</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/news/talora/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-3672 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/02/Featured-Image_FF-ICE_certified_350x140.jpg?fit=350%2C140&#038;ssl=1" alt="FF-ICE Certified badge featuring EUROCONTROL logo, highlighting official certification for Flight and Flow Information exchange compliance." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/ff-ice/ff-ice-certified/">FF-ICE certified</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/ff-ice/ff-ice-certified/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-3372 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Service-Messages.jpg?fit=350%2C140&#038;ssl=1" alt="Banner with text “NEWS” over blurred background of person using laptop displaying software interface." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/news/new-online-help-center/">New Online Help Center</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/news/new-online-help-center/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-3820 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/02/CSS-2024-Featured-Image-350x140-1.jpg?fit=350%2C140&#038;ssl=1" alt="Banner for Customer Satisfaction Survey 2024 with blurred background of professionals in discussion. White bold text highlights the survey." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/news/2024-customer-satisfaction-survey/">2024 Customer Satisfaction Survey</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/news/2024-customer-satisfaction-survey/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_slide_with_no_image et_pb_post_slide-6998 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/ifs/">IFS</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/ifs/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-4380 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2024/07/CSS-2023-Featured-Image-350x140-1.jpg?fit=350%2C140&#038;ssl=1" alt="Infographic from annual customer satisfaction survey. 97% of customers will recommend AIR SUPPORT&#039;s software solution to other flight operations." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/news/excellent-24h-customer-support/">Excellent 24h Customer Support</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/news/excellent-24h-customer-support/">Read More</a></div></div></div></div></div></div></div></div></div></div><div class="et_pb_section_21 et_pb_section et_section_regular et_block_section"></div><p>The post <a href="https://air-support.aero/news/talora/">Talora</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></content:encoded>
					
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">7011</post-id>	</item>
		<item>
		<title>FF-ICE certified</title>
		<link>https://air-support.aero/ff-ice/ff-ice-certified/</link>
		
		<dc:creator><![CDATA[Jonas]]></dc:creator>
		<pubDate>Thu, 18 Dec 2025 10:00:26 +0000</pubDate>
				<category><![CDATA[FF-ICE]]></category>
		<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=3672</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/ff-ice/ff-ice-certified/">FF-ICE certified</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<div class="et_pb_section_26 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_62 et_pb_row et_block_row"><div class="et_pb_column_108 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_image_39 et_pb_image et_pb_module et_block_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/2026/02/FF-ICE-certified-img.avif 1066w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1066px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" width="1066" height="684" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/02/FF-ICE-certified-img.jpg?resize=1066%2C684&#038;ssl=1" title="FF-ICE certified img" class="wp-image-3674" alt="Banner image showing women in uniform operating vintage teletype machines in an early aviation communication centre, illustrating NOTAM evolution." srcset="https://air-support.aero/wp-content/uploads/2026/02/FF-ICE-certified-img.jpg 1066w, https://air-support.aero/wp-content/uploads/2026/02/FF-ICE-certified-img-980x629.jpg 980w, https://air-support.aero/wp-content/uploads/2026/02/FF-ICE-certified-img-480x308.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1066px, 100vw" /></picture></span></div><div class="et_pb_text_60 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h1>We’re officially FF-ICE certified</h1>
<p><span>In December 2025, we received our official FF-ICE certification, meaning all PPS X 1.2 customers are fully FF-ICE compliant through their flight planning system.</span><br /><span> <br />This milestone follows extensive regulatory work by AIR SUPPORT’s Development and Regulatory Compliance &amp; Quality Assurance teams in close cooperation with EUROCONTROL, ensuring PPS X was aligned with FF-ICE requirements well ahead of the implementation deadline.<br /></span><br /><span><strong>For PPS X 1.2 users, the message is clear:</strong></span><br /><span> <br /></span><span>✔️</span><span> FF-ICE compliance is built in<br />✔️ No additional regulatory follow-up required<br />✔️ Your flight planning workflows are ready for FF-ICE </span><span> </span></p>
</div></div><div class="et_pb_cta_1 et_pb_promo et_pb_bg_layout_light et_clickable et_pb_module et_block_module preset--group--divi-cta--divi-button--hi917qs--default"><div class="et_pb_promo_description et_multi_view_hidden"></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_promo_button" href="https://air-support.aero/ff-ice/">Learn More about FF-ICE</a></div></div><div class="et_pb_divider_6 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module"><div class="et_pb_divider_internal"></div></div></div></div><div class="et_pb_row_63 et_pb_row et_block_row"><div class="et_pb_column_109 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_divider_7 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module"><div class="et_pb_divider_internal"></div></div><div class="et_pb_text_61 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h5>More News</h5>
</div></div><div class="et_pb_blog_5 et_pb_blog et_pb_bg_layout_light et_pb_posts et_pb_module preset--module--divi-blog--default"><div class="et_pb_ajax_pagination_container"><div class="et_pb_blog_posts et_grid_module"><article class="et_pb_post et_pb_post_id_8364 clearfix et_pb_blog_item_5_0 post-8364 post type-post status-publish format-standard has-post-thumbnail hentry category-articles"><div class="et_pb_image_container"><a href="https://air-support.aero/articles/management-by-exception-in-flight-operations-opscontrol/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_13_MFOF_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Commercial aircraft flying over a desert landscape with an OpsControl alert showing a 30-minute loss of tracking notification." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_13_MFOF_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_13_MFOF_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/articles/management-by-exception-in-flight-operations-opscontrol/">Management by Exception in Flight Operations | OpsControl</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"><p>Management by Exception in Flight Operations: Turning Information into Action Modern flight operations teams have access to more information than ever before. Flight tracking data, weather forecasts, NOTAMs, aircraft performance information, crew status updates,...</p>
</div><a href="https://air-support.aero/articles/management-by-exception-in-flight-operations-opscontrol/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_7127 clearfix et_pb_blog_item_5_1 post-7127 post type-post status-publish format-standard has-post-thumbnail hentry category-articles"><div class="et_pb_image_container"><a href="https://air-support.aero/articles/volcanic-ash-a-potent-and-prickly-threat-to-aviation/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_12_MFOF_350x140.jpg?fit=350%2C140&#038;ssl=1" width="350" height="140" alt="Airplane wing viewed from passenger window beside a towering volcanic ash plume rising dramatically into the sky at sunset above coastline." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_12_MFOF_350x140.jpg?fit=350%2C140&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Faetured_image_12_MFOF_350x140.jpg?fit=350%2C140&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/articles/volcanic-ash-a-potent-and-prickly-threat-to-aviation/">Volcanic Ash: A Potent and Prickly Threat to Aviation</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"><p>Volcanic Ash: A Potent and Prickly Threat to Aviation Volcanoes can appear serene and beautiful, but beneath the surface lies a sleeping giant capable of spewing tons of fine particulate matter and toxic gases into the atmosphere with little warning. While impressive...</p>
</div><a href="https://air-support.aero/articles/volcanic-ash-a-potent-and-prickly-threat-to-aviation/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_2606 clearfix et_pb_blog_item_5_2 post-2606 post type-post status-publish format-standard has-post-thumbnail hentry category-articles"><div class="et_pb_image_container"><a href="https://air-support.aero/articles/continuous-climb-descent/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/01/Faetured_image_MFOF_350x140.jpg?fit=350%2C140&#038;ssl=1" width="350" height="140" alt="Commercial aircraft climbing into a golden sky, illustrating fuel savings, lower emissions, and smoother operations from continuous climb and descent procedures." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/01/Faetured_image_MFOF_350x140.jpg?fit=350%2C140&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/2026/01/Faetured_image_MFOF_350x140.jpg?fit=350%2C140&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/articles/continuous-climb-descent/">Benefits of Continuous Climb/Descent Operations</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"><p>Benefits of Continuous Climb/Descent Operations When most consider how to reduce fuel burn, the cruise phase of flight is often given the most attention. While this makes sense given that the aircraft is cruising for most of the flight’s duration, the climb and...</p>
</div><a href="https://air-support.aero/articles/continuous-climb-descent/" class="more-link">read more</a></div></article></div><div class="pagination clearfix">
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<p>The post <a href="https://air-support.aero/ff-ice/ff-ice-certified/">FF-ICE certified</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></content:encoded>
					
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">3672</post-id>	</item>
		<item>
		<title>New Online Help Center</title>
		<link>https://air-support.aero/news/new-online-help-center/</link>
		
		<dc:creator><![CDATA[Bodil Vibjerg]]></dc:creator>
		<pubDate>Mon, 07 Apr 2025 09:49:00 +0000</pubDate>
				<category><![CDATA[CrewBriefing]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[OpsControl]]></category>
		<category><![CDATA[PPS Flight Planning]]></category>
		<category><![CDATA[Updates]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=3372</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/news/new-online-help-center/">New Online Help Center</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="et_pb_section_31 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_68 et_pb_row et_block_row"><div class="et_pb_column_114 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_image_43 et_pb_image et_pb_module et_block_module preset--module--divi-image--default"><a href="https://airsupport.website/help/"><span class="et_pb_image_wrap"><img data-recalc-dims="1" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/02/Help-Center-2025-Front-Page-w-CTA.jpg?w=1080&#038;ssl=1" alt="AIR SUPPORT New Online Help Center" title="AIR SUPPORT New Online Help Center" /></span></a></div><div class="et_pb_text_66 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h1>The Online Help Center is now LIVE</h1>
<p><span></span></p>
<p><span>We are happy to share this news with you. </span>From today you can access and use our new platform for our online <span style="text-decoration: underline;"><a data-bw-linkid="d261822b-d41c-428a-927a-86a03277d5db" data-bw-linkname="PPS Service MSG Help Center LIVE" data-bw-linkvalue="31" href="https://airsupport.website/help/" target="_blank" rel="noopener">Help Center</a></span>.</p>
<h3></h3>
<p> </p>
<h3>The New Platform includes:</h3>
<ul>
<li><span>300+ updated articles for troubleshooting and best workflow practices</span></li>
<li><span>FAQ with questions and answers that are frequently raised </span></li>
<li><span>Easy-to-follow guides</span></li>
<li><span>Educational and step-by-step video tutorials</span></li>
<li><span>“<span style="text-decoration: underline;"><a data-bw-linkid="961f9e5a-c8a6-4f46-b35d-d7040537b26c" data-bw-linkname="PPS Service MSG Help Center Survey" data-bw-linkvalue="35" href="https://airsupport.website/help" target="_blank" rel="noopener">Feedback and Comments</a></span>” option for you</span></li>
<li><span>Improved IT security and update functionalities</span></li>
<li><span>Accessibility 24-7-365</span></li>
</ul>
</div></div></div></div></div><div class="et_pb_section_32 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_69 et_pb_row et_block_row"><div class="et_pb_column_115 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_image_44 et_pb_image et_pb_module et_block_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><img data-recalc-dims="1" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/02/PPS-Flight-Planning-Content-HelpCenter2.png?w=1080&#038;ssl=1" alt="PPS Flight Planning New Online Help Center" title="PPS Flight Planning New Online Help Center" /></span></div><div class="et_pb_text_67 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module et_pb_text_align_center"><div class="et_pb_text_inner"><h3 style="text-align: left;"><span style="font-size: xx-large;">Find manuals, release notes or search for best workflow practices among the many updated articles</span></h3>
</div></div></div></div></div><div class="et_pb_section_33 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_70 et_pb_row et_block_row"><div class="et_pb_column_116 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_divider_9 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module"><div class="et_pb_divider_internal"></div></div><div class="et_pb_text_68 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h4>Updated regularly</h4>
<p>Much more is already in progress to assist your operation in running as smoothly as possible. Accessing is included in your OpsControl® and PPS Flight Planning® subscription and requires only your usual username and password.</p>
<h4>Help Us Help You</h4>
<p>We would appreciate it if you would <a data-bw-linkid="f3415b5a-1546-411e-975f-65264a1d4a80" data-bw-linkname="PPS Service MSG Help Center Survey" data-bw-linkvalue="35" href="https://airsupport.website/help/survey/" target="_blank" rel="noopener">leave a comment</a> and/or give us your feedback via the built-in survey functionality on the front page.</p>
<p><span style="text-decoration: underline;"><a href="https://air-support.aero/articles/customer-service/" target="_blank" rel="noopener">Read more about AIR SUPPORT’s customer service</a></span></p>
<p><strong>Do you have feedback to share? Feel free to contact our team —we’re here to help.</strong></p>
<p> </p>
<p> </p>
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</div></div><div class="et_pb_blog_7 et_pb_blog et_pb_bg_layout_light et_pb_posts et_pb_module preset--module--divi-blog--default"><div class="et_pb_ajax_pagination_container"><div class="et_pb_blog_posts et_grid_module"><article class="et_pb_post et_pb_post_id_9343 clearfix et_pb_has_overlay et_pb_blog_item_7_0 post-9343 post type-post status-publish format-standard has-post-thumbnail hentry category-news"><div class="et_pb_image_container"><a href="https://air-support.aero/news/2025-customer-satisfaction-survey/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_CSS_2025_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="AIR SUPPORT customer satisfaction scale" class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_CSS_2025_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_CSS_2025_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="$" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/news/2025-customer-satisfaction-survey/">2025 Customer Satisfaction Survey</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"></div><a href="https://air-support.aero/news/2025-customer-satisfaction-survey/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_9266 clearfix et_pb_has_overlay et_pb_blog_item_7_1 post-9266 post type-post status-publish format-standard has-post-thumbnail hentry category-europe-events category-events tag-london-heathrow"><div class="et_pb_image_container"><a href="https://air-support.aero/events/aircraft-commerce-london-2026/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_AC_FLOPS_2026_350x140.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Featured image for Aircraft Commerce’s 19th Annual Flight Operations Conference, showing an illuminated aircraft cockpit at night." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_AC_FLOPS_2026_350x140.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_AC_FLOPS_2026_350x140.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="$" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/events/aircraft-commerce-london-2026/">Aircraft Commerce London 2026</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"></div><a href="https://air-support.aero/events/aircraft-commerce-london-2026/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_9175 clearfix et_pb_has_overlay et_pb_blog_item_7_2 post-9175 post type-post status-publish format-standard has-post-thumbnail hentry category-americas-events category-events tag-vancouver"><div class="et_pb_image_container"><a href="https://air-support.aero/events/atac-2026/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_ATAC_2026_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Canadian Aviation Conference &amp; Tradeshow banner with ATAC logo, red maple leaf, and Air Transport Association of Canada name." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_ATAC_2026_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_ATAC_2026_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="$" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/events/atac-2026/">ATAC 2026</a></h2><p class="post-meta"></p><div class="post-content"><div class="post-content-inner"></div><a href="https://air-support.aero/events/atac-2026/" class="more-link">read more</a></div></article></div><div class="pagination clearfix">
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		<title>2024 Customer Satisfaction Survey</title>
		<link>https://air-support.aero/news/2024-customer-satisfaction-survey/</link>
		
		<dc:creator><![CDATA[Lonnie]]></dc:creator>
		<pubDate>Fri, 28 Feb 2025 13:54:00 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=3820</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/news/2024-customer-satisfaction-survey/">2024 Customer Satisfaction Survey</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="et_pb_section_39 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_77 et_pb_row et_block_row"><div class="et_pb_column_126 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_image_47 et_pb_image et_pb_module et_block_module preset--module--divi-image--default"><span class="et_pb_image_wrap"><picture><source srcset="https://air-support.aero/wp-content/uploads/2026/02/CSS-2024-Webbanner-800x600-1.avif 800w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw" type="image/avif" /><img data-recalc-dims="1" loading="lazy" decoding="async" width="800" height="600" src="https://i0.wp.com/air-support.aero/wp-content/uploads/2026/02/CSS-2024-Webbanner-800x600-1.jpg?resize=800%2C600&#038;ssl=1" alt="Customer feedback: &#039;They reply very quickly. Thank you so much for all the support and help.&#039; Positive rating bar included." title="CSS 2024 Webbanner 800x600" class="wp-image-3823" srcset="https://air-support.aero/wp-content/uploads/2026/02/CSS-2024-Webbanner-800x600-1.jpg 800w, https://air-support.aero/wp-content/uploads/2026/02/CSS-2024-Webbanner-800x600-1-480x360.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw" /></picture></span></div><div class="et_pb_text_74 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h1>Strong Results and Happy Customers in AIR SUPPORT’s 2024 Customer Satisfaction Survey</h1>
<p>At AIR SUPPORT, customer satisfaction survey is at the heart of everything we do. Every year, we conduct a customer satisfaction survey to ensure that we continue to meet and exceed the expectations of our global user base. In December 2024, we reached out to our customers, and we’re proud to share the results from 103 participating, anonymous companies—a 20% response rate, reflecting the high level of engagement from our users worldwide.</p>
<p><span style="text-decoration: underline;"><a href="https://air-support.aero/news/excellent-24h-customer-support/" target="_blank" rel="noopener">Read more about the 2023 customer satisfaction survey</a></span></p>
<p>&nbsp;</p>
<h4>A Diverse Customer Base</h4>
<p>AIR SUPPORT is trusted by operators worldwide within a broad spectrum of the aviation industry, catering to a wide range of operational needs, challenges, and requirements. Our ability to support such a wide range of users speaks to the flexibility, reliability, and adaptability of our solutions. The types of operators are as follows:</p>
<ul>
<li><strong>52.3%</strong> Airline &amp; Cargo</li>
<li><strong>28.1%</strong> General Aviation &amp; Business Aviation</li>
<li><strong>12.5%</strong> (Flight) Service Providers</li>
<li><strong>7.1%</strong> Other</li>
</ul>
<p>&nbsp;</p>
<h4>Loyalty Testaments Commitment</h4>
<p>One of the most telling indicators of our customer satisfaction and trust is the long-term relationships we have built with operators worldwide. Many of our customers have relied on AIR SUPPORT for years, if not decades, demonstrating the value and reliability of our solutions.</p>
<ul>
<li><strong>35.4% </strong>have been customers for 7–14 years</li>
<li><strong>26% </strong>for 3–6 years</li>
<li><strong>19,7% </strong>for 0-2 years<strong></strong></li>
<li><strong>12.6% </strong>for 15–22 years</li>
<li><strong>6.3%</strong> for 23+ years</li>
</ul>
<p>This loyal and diverse customer base is a testament to our commitment to innovation and customer satisfaction. As we continue to evolve and refine our solutions, we are honored and proud to support aviation professionals worldwide in their mission to operate safely and efficiently.</p>
<p>&nbsp;</p>
<h4>Consistently High Satisfaction</h4>
<p>The <span style="text-decoration: underline;"><a href="https://air-support.aero/pps-flight-planning/" target="_blank" rel="noopener">PPS Flight Planning System</a></span> continues to be a trusted and valued solution among our customers. When asked, <strong>88,3% reported being either <em>very satisfied</em> or <em>satisfied</em> with PPS</strong>.</p>
<p>Additionally, when customers were asked <strong>how likely they would be to recommend PPS to others (on a scale from 1 to 10), 78,2% answered 8, 9 or 10.</strong></p>
<p>These responses highlight the strong reputation of PPS Flight Planning in the aviation industry and the high level of trust our customers place in our solutions.</p>
</div></div></div></div></div><div class="et_pb_section_40 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_78 et_pb_row et_block_row"><div class="et_pb_column_127 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_75 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module et_pb_text_align_center"><div class="et_pb_text_inner"><h3><span style="font-size: xx-large;">AIR SUPPORT's  Customer Service</span></h3>
</div></div></div></div><div class="et_pb_row_79 et_pb_row et_pb_row_4col et_pb_equal_columns et_pb_gutters3 et_block_row et_block_row_4col"><div class="et_pb_column_128 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_circle_counter_9 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_dark et_pb_text_align_center container-width-change-notify et_animated et_pb_module et_block_module"><div class="et_pb_circle_counter_inner"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign"></span></p></div><h3 class="et_pb_module_header">CSAT score for airlines*</h3></div></div></div><div class="et_pb_column_129 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_circle_counter_10 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_dark et_pb_text_align_center container-width-change-notify et_animated et_pb_module et_block_module"><div class="et_pb_circle_counter_inner"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign">%</span></p></div><h3 class="et_pb_module_header">Satisfied or Very satisfied with the response time of our Support Team*</h3></div></div></div><div class="et_pb_column_130 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_circle_counter_11 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_dark et_pb_text_align_center container-width-change-notify et_animated et_pb_module et_block_module"><div class="et_pb_circle_counter_inner"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign">%</span></p></div><h3 class="et_pb_module_header">Very satisfied with response time</h3></div></div></div><div class="et_pb_column_131 et_pb_column et_pb_column_1_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_circle_counter_12 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_dark et_pb_text_align_center container-width-change-notify et_animated et_pb_module et_block_module"><div class="et_pb_circle_counter_inner"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign">%</span></p></div><h3 class="et_pb_module_header">Very satisfied or satisfied with the support received</h3></div></div></div></div></div><div class="et_pb_section_41 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_80 et_pb_row et_block_row"><div class="et_pb_column_132 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_divider_11 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module"><div class="et_pb_divider_internal"></div></div><div class="et_pb_text_76 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h4>Impressive Support Ratings</h4>
<p>Providing 24/7/365 customer support is a key commitment at AIR SUPPORT, and the survey results confirm that our customers appreciate the efficiency and professionalism of our team.</p>
<ul>
<li><strong>94 CSAT score</strong> for response time from airline customers</li>
<li><strong>93 CSAT score</strong> overall for response time</li>
<li><strong>71.1% of respondents</strong> were <em>very satisfied</em> with response times</li>
<li><strong>92.2% of respondents</strong> were <em>very satisfied</em> or <em>satisfied</em> with the support they received</li>
</ul>
<p>Customers praised the online Help Center and our Support Team, with feedback highlighting quick response times, problem-solving abilities, and friendly service:</p>
<p>🗨️ <em>“Help Center is our main assistance and friend, so thanks a lot!”</em><br />🗨️ <em>“They reply very quickly. Thank you so much for all the support and help.”</em><br />🗨️ <em>“Super friendly service and always finding a solution to our problems.”</em><br />🗨️ <em>“Great team, very helpful. Could not ask for more of the support team.”<br /></em>🗨️ <em>“</em><em>I haven't got a bad word to say about the support staff. Support is always quick and helpful."</em></p>
<p><span style="text-decoration: underline;"><a href="https://air-support.aero/articles/customer-service/" target="_blank" rel="noopener">Read more about AIR SUPPORT’s customer service</a></span></p>
<p> </p>
<h4>Looking Ahead</h4>
<p>We are incredibly grateful for the feedback we received and will continue to invest in our products, service quality, and customer relationships to maintain our high standards. The <span style="text-decoration: underline;"><a href="https://air-support.aero/pps-flight-planning/" target="_blank" rel="noopener"><strong>PPS Flight Planning System</strong></a></span>, <span style="text-decoration: underline;"><a href="https://air-support.aero/opscontrol/" target="_blank" rel="noopener"><strong>OpsControl</strong></a></span>, and <span style="text-decoration: underline;"><a href="https://air-support.aero/pps-flight-planning/#powerful-crewbriefing" target="_blank" rel="noopener"><strong>CrewBriefing</strong></a></span> remain in the field of innovative flight operations, and we are committed to further enhancing our offerings in the future.</p>
<p>A huge thank you to all customers who participated in the survey—your insights help us grow and improve. We look forward to another year of delivering exceptional solutions and customer support.</p>
<p><strong>Do you have feedback to share? Feel free to reach out to our team anytime—we’re here to help.</strong></p>
<p> </p>
<p> </p>
<p> </p>
</div></div><div class="et_pb_cta_8 et_pb_promo et_pb_bg_layout_light et_clickable et_pb_module et_block_module preset--group--divi-cta--divi-button--hi917qs--default"><div class="et_pb_promo_description et_multi_view_hidden"></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_promo_button" href="https://air-support.aero/get-support/">Contact the Support Team</a></div></div><div class="et_pb_cta_9 et_pb_promo et_pb_bg_layout_light et_clickable et_pb_module et_block_module preset--group--divi-cta--divi-button--hi917qs--default"><div class="et_pb_promo_description et_multi_view_hidden"></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_promo_button" href="https://airsupport.website/help/">Log-in to Our New Online Help Center</a></div></div></div></div></div><div class="et_pb_section_42 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_81 et_pb_row et_block_row"><div class="et_pb_column_133 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_77 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h5>More News</h5>
</div></div><div class="et_pb_blog_9 et_pb_blog et_pb_bg_layout_light et_pb_posts et_pb_module preset--module--divi-blog--default"><div class="et_pb_ajax_pagination_container"><div class="et_pb_blog_posts et_grid_module"><article class="et_pb_post et_pb_post_id_9556 clearfix et_pb_blog_item_9_0 post-9556 post type-post status-publish format-standard has-post-thumbnail hentry category-opscontrol category-updates"><div class="et_pb_image_container"><a href="https://air-support.aero/updates/opscontrol/v-3-5-0/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Orange update banner with blurred office background, featuring the OpsControl logo and the word “UPDATE” in large white text." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/updates/opscontrol/v-3-5-0/">OpsControl v.3.5.0</a></h2><p class="post-meta"><span class="published">Nov 3, 2026</span> | <span class="entry-categories"><a href="https://air-support.aero/category/updates/opscontrol/" rel="tag">OpsControl</a>, <a href="https://air-support.aero/category/updates/" rel="tag">Updates</a></span></p><div class="post-content"><div class="post-content-inner"><p>OpsControl version 3.5.0 has been released. This version includes new improvements like: Update of My Aircraft data including new icons The My Aircraft Data page has been updated to improve aircraft type management and prepare OpsControl for upcoming functionality...</p>
</div><a href="https://air-support.aero/updates/opscontrol/v-3-5-0/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_9488 clearfix et_pb_blog_item_9_1 post-9488 post type-post status-publish format-standard has-post-thumbnail hentry category-opscontrol category-updates"><div class="et_pb_image_container"><a href="https://air-support.aero/updates/opscontrol/v-3-4-0/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Orange update banner with blurred office background, featuring the OpsControl logo and the word “UPDATE” in large white text." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_OpsControl_2026_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/updates/opscontrol/v-3-4-0/">OpsControl v.3.4.0</a></h2><p class="post-meta"><span class="published">Oct 20, 2026</span> | <span class="entry-categories"><a href="https://air-support.aero/category/updates/opscontrol/" rel="tag">OpsControl</a>, <a href="https://air-support.aero/category/updates/" rel="tag">Updates</a></span></p><div class="post-content"><div class="post-content-inner"><p>OpsControl version 3.4.0 has been released. This version includes new improvements like: Cross Account functionality A new feature has been introduced to OpsControl that allows you to see all tails operating under your callsign, regardless of account owner. The...</p>
</div><a href="https://air-support.aero/updates/opscontrol/v-3-4-0/" class="more-link">read more</a></div></article><article class="et_pb_post et_pb_post_id_9398 clearfix et_pb_blog_item_9_2 post-9398 post type-post status-publish format-standard has-post-thumbnail hentry category-crewbriefing category-updates"><div class="et_pb_image_container"><a href="https://air-support.aero/updates/crewbriefing/web-v-2-5-20/" class="entry-featured-image-url"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_Crew_web_2026_700x280.jpg?fit=700%2C280&#038;ssl=1" width="400" height="250" alt="Orange update banner with blurred office background, displaying “UPDATE” and “CREWBRIEFING WEB” in bold white text." class="" srcset="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_Crew_web_2026_700x280.jpg?fit=700%2C280&amp;ssl=1 479w, https://i0.wp.com/air-support.aero/wp-content/uploads/Featured_Image_Updates_Crew_web_2026_700x280.jpg?resize=400%2C250&amp;ssl=1 480w" sizes="(max-width:479px) 479px, 100vw" /><span data-icon="" class="et_overlay et_pb_inline_icon"></span></a></div><h2 class="entry-title"><a href="https://air-support.aero/updates/crewbriefing/web-v-2-5-20/">CrewBriefing Web v.2.5.20</a></h2><p class="post-meta"><span class="published">Sep 29, 2026</span> | <span class="entry-categories"><a href="https://air-support.aero/category/updates/crewbriefing/" rel="tag">CrewBriefing</a>, <a href="https://air-support.aero/category/updates/" rel="tag">Updates</a></span></p><div class="post-content"><div class="post-content-inner"><p>CrewBriefing Web version 2.5.20 has been released This version includes new improvements like: Re-introducing EOBT/ETD field and updated site with new safety standards. The update will be on AS server, and you do not have to do anything. Go to the Release Note Go to...</p>
</div><a href="https://air-support.aero/updates/crewbriefing/web-v-2-5-20/" class="more-link">read more</a></div></article></div><div class="pagination clearfix">
	<div class="alignleft"><a href="https://air-support.aero/category/news/feed/page/2/?et_blog" >&laquo; Older Entries</a></div>
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</div></div></div></div></div></div><p>The post <a href="https://air-support.aero/news/2024-customer-satisfaction-survey/">2024 Customer Satisfaction Survey</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
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		<post-id xmlns="com-wordpress:feed-additions:1">3820</post-id>	</item>
		<item>
		<title>IFS</title>
		<link>https://air-support.aero/integrators/ifs/</link>
		
		<dc:creator><![CDATA[Bodil Vibjerg]]></dc:creator>
		<pubDate>Sat, 12 Oct 2024 06:54:27 +0000</pubDate>
				<category><![CDATA[Integrators]]></category>
		<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=6998</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/integrators/ifs/">IFS</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="et_pb_section_50 et_pb_section et_section_regular et_block_section et_animated"><div class="et_pb_row_94 et_pb_row et_block_row"><div class="et_pb_column_159 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_86 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module et_pb_text_align_center"><div class="et_pb_text_inner"><h2><span style="font-family: var(--et_global_body_font),serif;">EFF Base, e-Reporting, Mass&amp;Balance, Doc library, Cabin Crew, Loadmaster</span></h2>
<h2><span style="font-size: 18px; font-weight: 500;">Modules in EFBOne from IFS</span></h2>
</div></div></div></div></div><div class="et_pb_section_51 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_95 et_pb_row et_block_row"><div class="et_pb_column_160 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_image_55 et_pb_image et_animated et_pb_module et_block_module preset--module--divi-image--default"><a href="https://taillog.aero/" target="_blank"><span class="et_pb_image_wrap"><img data-recalc-dims="1" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/IFS-Logo.png?w=1080&#038;ssl=1" title="IFS Logo" /></span></a></div></div><div class="et_pb_column_161 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_87 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><p>IFS's EFBOne integrates with the PPS Flight Planning System, flight schedulings, performances, charts, and more. </p>
</div></div><div class="et_pb_text_88 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><p>You can find more information and download presentations from <strong>UGM 2024</strong> on our help center. Use the button link below to access our help center with your usual credentials.</p>
</div></div><div class="et_pb_module et_pb_button_module_wrapper et_pb_button_33_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--default_wrapper"><a class="et_pb_button_33 et_pb_button et_pb_bg_layout_dark et_pb_module et_block_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--default" href="https://airsupport.website/help/user-group-2024/" target="_blank"><span class="et-pb-parallax-content">Learn more on our Help Center</span></a></div></div></div><div class="et_pb_row_96 et_pb_row et_block_row"><div class="et_pb_column_162 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_89 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h2 style="text-align: center;"><strong>More integrators and presenters from UGM 2024</strong></h2>
</div></div><div class="et_pb_post_slider_5 et_pb_post_slider et_pb_bg_layout_dark et_pb_slider et_pb_slider_fullwidth_off et_slider_speed_7000 et_slider_auto et_pb_post_slider_image_top et_pb_slider_with_overlay et_animated et_pb_module et_block_module preset--group--divi-post-slider--divi-button--hi917qs--default"><div class="et_pb_slides"><div class="et_pb_slide et_pb_post_slide-7327 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Featured-Image_LEON_2026_350x140.jpg?fit=350%2C140&#038;ssl=1" alt="Leon Software logo with blue paw print icon beside company name in blue text on a light background." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/leon-software/">Leon Software</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/leon-software/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-3547 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/PPS-Updates.jpg?fit=350%2C140&#038;ssl=1" alt="Banner with text “UPDATES” over office workspace background featuring multiple monitors displaying software dashboards." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/pps-flight-planning-integrates-with-skybook-efb/">PPS Flight Planning integrates with skybook EFB</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/pps-flight-planning-integrates-with-skybook-efb/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_slide_with_no_image et_pb_post_slide-6998 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/ifs/">IFS</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/ifs/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-9383 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/flygp-logo-denim.jpg?fit=%2C&#038;ssl=1" alt="" width="0" height="0" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/flygprestanda/">Flygprestanda</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/flygprestanda/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-9373 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/Lido-Lufthansa-Systems-scaled.png?fit=2560%2C849&#038;ssl=1" alt="" width="2560" height="849" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/lido/">Lido</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/lido/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_slide_with_no_image et_pb_post_slide-8396 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/aeroteam/">Aeroteam</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/aeroteam/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-3590 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/PPS-Updates.jpg?fit=350%2C140&#038;ssl=1" alt="Banner with text “UPDATES” over office workspace background featuring multiple monitors displaying software dashboards." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/taillog-efb/">TailLog EFB &#8211; Fully Integrated with PPS</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/taillog-efb/">Read More</a></div></div></div></div></div><div class="et_pb_slide et_pb_post_slide-3554 et_pb_bg_layout_dark"><div class="et_pb_slide_overlay_container"></div><div class="et_pb_container clearfix"><div class="et_pb_slider_container_inner"><div class="et_pb_slide_image"><img loading="lazy" decoding="async" src="https://i0.wp.com/air-support.aero/wp-content/uploads/PPS-Updates.jpg?fit=350%2C140&#038;ssl=1" alt="Banner with text “UPDATES” over office workspace background featuring multiple monitors displaying software dashboards." width="350" height="140" /></div><div class="et_pb_slide_description"><h2 class="et_pb_slide_title"><a href="https://air-support.aero/integrators/fl3xx/">FL3XX</a></h2><div class="et_pb_slide_content"><div class="et_pb_slide_content_body"></div></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_more_button" href="https://air-support.aero/integrators/fl3xx/">Read More</a></div></div></div></div></div></div></div></div></div></div><div class="et_pb_section_53 et_pb_section et_section_regular et_block_section"></div><p>The post <a href="https://air-support.aero/integrators/ifs/">IFS</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></content:encoded>
					
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">6998</post-id>	</item>
		<item>
		<title>Excellent 24h Customer Support</title>
		<link>https://air-support.aero/news/excellent-24h-customer-support/</link>
		
		<dc:creator><![CDATA[Lonnie]]></dc:creator>
		<pubDate>Wed, 10 Jul 2024 13:30:00 +0000</pubDate>
				<category><![CDATA[News]]></category>
		<guid isPermaLink="false">https://air-support.aero/?p=4380</guid>

					<description><![CDATA[<p>The post <a href="https://air-support.aero/news/excellent-24h-customer-support/">Excellent 24h Customer Support</a> appeared first on <a href="https://air-support.aero">AIR SUPPORT</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div class="et_pb_section_61 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_111 et_pb_row et_block_row"><div class="et_pb_column_192 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_code_1 et_pb_code et_pb_module"><div class="et_pb_code_inner"><script src="https://fast.wistia.com/player.js" async></script><script src="https://fast.wistia.com/embed/4a2t0oczva.js" async type="module"></script><style>wistia-player[media-id='4a2t0oczva']:not(:defined) { background: center / contain no-repeat url('https://fast.wistia.com/embed/medias/4a2t0oczva/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }</style> <wistia-player media-id="4a2t0oczva" aspect="1.7777777777777777"></wistia-player></div></div><div class="et_pb_text_98 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h1>Excellent 24h Customer Support: Insights from the Annual Satisfaction Survey</h1>
<p>At AIR SUPPORT, we take pride in delivering top-tier customer service to our clients around the globe. Our commitment to excellence is reflected in our annual customer service survey, which offers valuable insights into our support team’s performance and areas for improvement. This year’s survey results affirm our dedication to providing unparalleled support and service.</p>
<p> </p>
<h4>Meet our Dedicated Support Team</h4>
<p>Our Support Team is a dedicated professionals, led by Chief Customer Support Officer Henrik Holm, with the assistance of four managers, each with their own area of responsibility. Our support staff is organized into specialized teams, each focused on its core competencies. Uniquely, all helpdesk and support employees also serve as Client Account Managers, ensuring personalized and knowledgeable service for each customer.</p>
<p>Every new team member undergoes a comprehensive internal education program under the guidance of experienced staff members. This thorough training process ensures that all employees are well-prepared to meet our high service standards. The manager of the team oversees continuous training and live competency assessments to maintain and enhance skills.</p>
<p><span style="text-decoration: underline;"><a href="https://air-support.aero/articles/customer-service/" target="_blank" rel="noopener">Read more about AIR SUPPORT’s customer service</a></span></p>
<p> </p>
<h4>Expertise and Commitment in Our Support Services</h4>
<p>Our support team’s diverse backgrounds include pilots, air traffic control specialists, dispatchers, and more. With nine employees holding valid certificates across various aircraft types, including B777/B767/B757, B737, ATR-42, business jets, and pleasure aircraft, we bring a wealth of expertise to our support services.</p>
<p>Our mission is to support and serve our customers’ needs at any time, aiming to provide the best support service in the computer flight planning industry. Our entire support staff embraces this mission, and they are committed to delivering exceptional service 24/7, 365 days a year, through telephone and email communication. There is always a supporter, a manager, and an IT developer on duty to ensure that we can address any issues promptly and efficiently. Our Help Center further supports customers with self-service options, including manuals, guides, release notes, and other documentation.</p>
</div></div></div></div></div><div class="et_pb_section_62 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_112 et_pb_row et_block_row"><div class="et_pb_column_193 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_99 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module et_pb_text_align_center"><div class="et_pb_text_inner"><h3><span style="font-size: xx-large;">AIR SUPPORT's  Customer Service</span></h3>
</div></div></div></div><div class="et_pb_row_113 et_pb_row et_pb_row_4col et_pb_equal_columns et_pb_gutters3 et_block_row et_block_row_4col"><div class="et_pb_column_194 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_circle_counter_17 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_dark et_pb_text_align_center container-width-change-notify et_animated et_pb_module et_block_module"><div class="et_pb_circle_counter_inner"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign"></span></p></div><h3 class="et_pb_module_header">CSAT score for airlines*</h3></div></div></div><div class="et_pb_column_195 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_circle_counter_18 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_dark et_pb_text_align_center container-width-change-notify et_animated et_pb_module et_block_module"><div class="et_pb_circle_counter_inner"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign">%</span></p></div><h3 class="et_pb_module_header">Satisfied or Very satisfied with the response time of our Support Team*</h3></div></div></div><div class="et_pb_column_196 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_circle_counter_19 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_dark et_pb_text_align_center container-width-change-notify et_animated et_pb_module et_block_module"><div class="et_pb_circle_counter_inner"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign">%</span></p></div><h3 class="et_pb_module_header">Tickets handled in one-touch resolution</h3></div></div></div><div class="et_pb_column_197 et_pb_column et_pb_column_1_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_circle_counter_20 et_pb_circle_counter et_pb_with_title et_pb_bg_layout_dark et_pb_text_align_center container-width-change-notify et_animated et_pb_module et_block_module"><div class="et_pb_circle_counter_inner"><div class="percent"><p><span class="percent-value"></span><span class="percent-sign">%</span></p></div><h3 class="et_pb_module_header">Tickets responded within 8 hours, 24/7 - 365</h3></div></div></div></div></div><div class="et_pb_section_63 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_114 et_pb_row et_block_row"><div class="et_pb_column_198 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_divider_13 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module"><div class="et_pb_divider_internal"></div></div><div class="et_pb_text_100 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h4>Impressive Results Highlighting Customer Satisfaction</h4>
<p>Our latest customer service survey, conducted in January 2024, received 75 responses from a diverse group of operators, including General/Business Aviation, Government Operations, Flight Service Providers, and Airline/Cargo Operations. Respondents held various positions, such as Flight Dispatcher, OCC Manager, Pilot, and CEO, reflecting a broad spectrum of perspectives.</p>
<p>The survey revealed high levels of customer satisfaction:</p>
<ul>
<li>94% of respondents are either “very satisfied” or “somewhat satisfied” with the support received.</li>
<li>93% of respondents are either "very satisfied" or “somewhat satisfied” with the response time.</li>
<li>97% of respondents will recommend our software solutions to other aviation operators.</li>
</ul>
<p>Our CSAT scores for support response time and satisfaction both stand at a perfect 100, highlighting our team’s effectiveness and commitment to quality service. Furthermore, we handle approximately 20.000 inquiries annually via email, with 50-60% resolved in one touch and 70% of tickets responded to within eight hours. Impressively, 40% of emails receive a response within the first hour.</p>
<p>Here are a few comments on the support service from some of the respondents:</p>
<ul>
<li>“Very satisfied, and we are always very happy with the support team.”</li>
<li>“In regard to the day-to-day support, you have become a reference to others.”</li>
<li>“Very good and quick support. Extremely satisfied with the support provided.”</li>
<li>“They were very resourceful and helpful.”</li>
<li>“When calling, everything works very well, and the people are always very nice.”</li>
</ul>
<p> </p>
<h4>Commitment to Continuous Improvement</h4>
<p>In conclusion, AIR SUPPORT is committed to providing exceptional customer service, as reflected in our latest survey results. We are grateful for our customers’ feedback, which is invaluable in helping us refine and improve our services. That is also why we encourage all customers to continue sharing their experiences and insights, and we hope to see the same response rate when we send out the next annual survey in October 2024.</p>
<p>For any support needs or further assistance, please don’t hesitate to contact our team. Your feedback is crucial in helping us maintain our high standards and strive for continuous improvement. Thank you for choosing AIR SUPPORT.</p>
<p> </p>
<p> </p>
</div></div><div class="et_pb_cta_11 et_pb_promo et_pb_bg_layout_light et_clickable et_pb_module et_block_module preset--group--divi-cta--divi-button--hi917qs--default"><div class="et_pb_promo_description et_multi_view_hidden"></div><div class="et_pb_button_wrapper"><a class="et_pb_button et_pb_promo_button" href="https://air-support.aero/get-support/">Contact the Support Team</a></div></div></div></div></div><div class="et_pb_section_64 et_pb_section et_section_regular et_block_section"><div class="et_pb_row_115 et_pb_row et_block_row"><div class="et_pb_column_199 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough"><div class="et_pb_text_101 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module"><div class="et_pb_text_inner"><h5>More News</h5>
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